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iinet Review
Posted: July 14, 2014 - 10:50:57 PM

Posts: 1
Joined: July 14, 2014

Plan Name: Naked Home-1
Broadband Type: ADSL2+
Monthly Cost: $70
Activation Time: 3 days

Speed: 25%
Reliability 30%
Tech Support: 50%
Presales Info: 50%
Features: 50%
Value: 35%
Overall: 40%

Pros: Free callback support
Cons: Slow turnaround for solving issues

I've had 2 speed issues within 11 months into the contract. The speed was around 0.5 -1.8 Mbps for a period of time. The current speed issue I have been going on for 2 weeks. I lodged the issue 10 days ago. Technicians were sent to check the line but no updates since then. iinet is not proactive with their service.

Amy (iinet)
Posted: July 31, 2014 - 4:30:43 PM

Posts: 3
Joined: July 31, 2014
Hi there,

How is the speed fault going now?
Have you had any technician updates from our Fault Team?

Senior Customer Service Representative
iiNet Virtual Community