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iinet Review

Posted: July 22, 2014 - 10:33:26 PM

Posts: 1
Joined: July 22, 2014

Plan Name: Naked ADSL 2+ VOIP
Broadband Type: ADSL2+
Monthly Cost: $70
Activation Time: 2 or 3

Speed: 20%
Reliability 40%
Tech Support: 20%
Presales Info: 50%
Features: 50%
Value: 30%
Overall: 35%

Pros: To begin with they were great, and my data limit kept going up at no extra cost to me.
Cons: Terrible speeds now, poor customer service.

Since the start of 2014, I have been getting average download speeds of between 0.5 - 5 mbps. They have told me it\'s not the modem, they sent a guy who spent all day looking at wiring in my house and couldn\'t fault it. I keep calling up to get and fixed and get the same tired responses every time (and I\'ve done all their tests many times).

They tell me they will call back next day and never do, they engage in conversations about it on their facebook page and then ignore you.

I used to recommend them to anyone who asked, now I do the opposite.