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iinet Review

Posted: August 8, 2014 - 8:09:25 PM

Posts: 1
Joined: August 8, 2014

Plan Name: iinet
Broadband Type: ADSL
Monthly Cost: $70
Activation Time: 60+

Speed: 30%
Reliability 5%
Tech Support: 30%
Presales Info: 30%
Features: 50%
Value: 20%
Overall: 28%

Pros: none in particular
Cons: horrendous customer service

It took almost 3 months for my service to be connected. From the beginning, everything went wrong - they sent my modem to the wrong address (not even in the same suburb) and when it was finally tracked down, they assured me that it had been signed for, then basically didn't believe me that I don't even know anyone by that name. In the ensuing 3 months I lost an unbelievable amount of money in revenue because of internet issues. I BEGGED them to just cancel my contract and they repeatedly refused. Finally, at some point in the second month they told me they wouldn't charge me for the service I wasn't receiving and acted like that was a big win for me. They have never accepted responsibility for those issues - it was *always* someone else's fault (the phone company, the local council, the house wiring etc). At the end of the day, though, once I had everything reviewed by someone in IT, it turned out that, nope, it really was just a problem with iinet. My service routinely goes out. I have to speak with customer service reps almost monthly. I have lived and worked on 3 continents and have thus used half a dozen internet providers and iinet is, hands down, the worst I have ever encountered as far as product and customer service.