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TPG Review

Posted: September 9, 2014 - 9:51:04 PM

Posts: 1
Joined: September 9, 2014

Plan Name: unlimted
Broadband Type: ADSL
Monthly Cost: $60
Activation Time: 14 days

Speed: 50%
Reliability 5%
Tech Support: 5%
Presales Info: 5%
Features: 5%
Value: 5%
Overall: 13%

Pros: Cheap
Cons: Unreliable internet, bad customer service

The internet dropped out one day, and never recovered. It was a TOTAL blackout. NOTHING. Customer support was so ridiculous, time consuming, ineffective, ineffecient. After three weeks, the problem STILL NOT RESOLVED. Lazy technicians who dont call, is that tpg\'s fault, YES! And then on top of that, they charge my account AFTER I cancelled. Customer service try to stop you from cancelling and they try to stall you from cancelling. Customer support will not put you onto the important people who make all the decisions. TERRIBLE COMPANY.AVOID THEM. PAY EXTRA FOR BETTER PROVIDERS.