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iinet Review

Spartan viper 7
Posted: October 1, 2014 - 11:11:08 AM

Posts: 2
Joined: September 30, 2014

Plan Name: Naked DSL
Broadband Type: ADSL2+
Monthly Cost: $70
Activation Time: 7 days

Speed: 40%
Reliability 70%
Tech Support: 100%
Presales Info: 95%
Features: 80%
Value: 10%
Overall: 66%

Pros: Great Customer Service and Technical Support
Cons: Today IINET is very expensive. Loyalty does not count with IINET

Ok I have left IINET after 10 years of being a loyal customer. In 2004 IINET was fantastic, Australian and New Zealand Support and great value for money!

The last two years have been challenging to say the least. Getting capped by the middle of each month, and with competitors offering unlimited plans and I was paying $69.95 a month for a measly low 250GB a month.

I asked about loyalty deals upgrading with IINET and was told they cannot change or edit plans. Yet many companies like Optus, and now even foxtel do loyalty deals.

I called to disconnect as after 10 years I was extremely unhappy, and the process took less than a minute, not even asking why I am disconnecting after 10 yrs. Disgusting for a company who prided themselves on great service!