Member Login

WIN a $100 Voucher


Dodo Review

Posted: October 24, 2014 - 7:13:10 PM

Posts: 1
Joined: October 24, 2014

Plan Name: Unlimited Xbox One Bundle
Broadband Type: ADSL2+
Monthly Cost: $80
Activation Time: 3 days

Speed: 5%
Reliability 5%
Tech Support: 50%
Presales Info: 10%
Features: 25%
Value: 5%
Overall: 17%

Pros: Can't think of any
Cons: Almost everything

"Dodo" - this could not be a more appropriate name for this joke of an ISP.Because that's what they are; a bunch of dodo's.

I signed up with Dodo upon moving in to a new house. For the first few weeks there was no drama. My speeds were well over 9mbps and did not experience a single drop-out. The Dodo was flying!

Fast forward to this week. The Dodo forgot it couldn't fly. Constant drop-outs and speeds below 3mbps. Being an online gamer I also noticed very bad pings and frequent ping spikes, making my gaming sessions highly frustrating. After calling Dodo and asking what could be causing this, they told me that I had too many devices connecting to my network. LOL!

Anyway, I told Dodo about my problem and they sent out a Telstra technician the next day to check the line. The guy didn't find a single problem, and after trying to explain this to the Dodo on the phone for almost an hour, they finally agreed to send an actual Dodo rep to investigate their equipment at the exchange.

Guess what, it was actually dodo's fault as their equipment was found to be faulty. FFS! They wasted a week of my time testing lines and making me climb in to my roof to check cables when it was THEIR EQUIPMENT the whole damn time!

They then told me it would take 3 months for the issue to be resolved. I told them to kiss it where the sun don't shine and cancel my contract free of charge, or else I would contact the TIO. They responded rather well to my threats and cancelled that day.

I later discovered that my residence is ready to recieve Telstra Cable Broadband and am not getting 100mbps download and no problems whatsoever.