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iinet Review

Posted: January 19, 2015 - 2:22:49 PM

Posts: 1
Joined: January 18, 2015

Plan Name: Naked Home Value
Broadband Type: ADSL
Monthly Cost: $70
Activation Time: 5 days

Speed: 5%
Reliability 35%
Tech Support: 10%
Presales Info: 50%
Features: 70%
Value: 5%
Overall: 29%

Pros: None
Cons: Providing internet, customer service

After 1 year 10 months of bugging iinet about my 114kb/s speed which I was paying $69.90 for, they eventually got it up to 3.7Mb/s which is average. They informed me even though this was a fault with infrastructure, they do not guarantee any internet speed so therefore I was not entitled to compensation. I was also given false information from customer service, and at one point abused by a supervisor when I informed him I thought I should be compensated for the 1 year 10 months of slow service... Will never use iinet again.