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TPG Review

Posted: January 22, 2015 - 11:17:29 AM

Posts: 1
Joined: January 21, 2015

Plan Name: 69unlimted
Broadband Type: ADSL2+
Monthly Cost: $69
Activation Time: Still waiting

Speed: 5%
Reliability 10%
Tech Support: 5%
Presales Info: 10%
Features: 5%
Value: 5%
Overall: 7%

Pros: Fun sounding name
Cons: The rest of the company

Do NOT even consider TPG as your ISP.

I don't even think they are worthy of '1 star - Terrible' but there was no options for '0 stars - Completely Incompetent'.

Called TPG to organise internet for 2 medical students and was PROMISED installation before 1st Feb, after already being advised of two different installations dates prior. Only to later be told add 2 weeks to that so-called 'promise'. Called to discuss only to be greeted with excuses, lies and a customer service department with the customer care skills of a pack of hyenas.

Long story short - they don't want to help you, they just want you to be their little puppets and will lie to get your money and make up excuses without admitting any blame. It is FALSE ADVERTISING and should be referred to the ACCC. TPG sales department should not make false claims just to make a sale and entrap their 'customers' (read: prisoners).

You are better off with ANY other ISP - we will be trying other ones, that's for sure!!!!

TPG customer service representatives - feel free to contact me to figure out how you are going to fix this and ensure I am appropriately recompensed.