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TPG Review

Posted: January 22, 2015 - 11:20:10 AM

Posts: 1
Joined: January 21, 2015

Plan Name: ADSL2+ with home phone
Broadband Type: ADSL
Monthly Cost: $59
Activation Time: 12 days

Speed: 5%
Reliability 5%
Tech Support: 5%
Presales Info: 5%
Features: 5%
Value: 5%
Overall: 5%

Pros: Short wait on calls
Cons: Passed around by customer reps.

TPG's customer service needs improvement. Service has been down, and a Telstra Technician had to be booked. This non direct, non self sufficient method increases the duration of the problem.