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TPG Review

Posted: March 30, 2015 - 3:33:09 PM

Posts: 1
Joined: March 30, 2015

Plan Name: Home Internet
Broadband Type: ADSL2+
Monthly Cost: $60
Activation Time: Depends

Speed: 15%
Reliability 5%
Tech Support: 5%
Presales Info: 30%
Features: 5%
Value: 10%
Overall: 12%

Pros: N/A
Cons: Paying for NOTHING

If you would like an internet provider that doesn't actually supply you with internet then TPG is the way to go! My partner and I have TPG and on the 29th of March it completely stopped. We called the same day to see what was happening, they had to send a technician out the next day. The technician said , 'the line is messed up'. They arranged for Telstra to come out and fix the line. It's been four weeks since then with no progress. Several times we've been told it would be fixed the following week. Again this morning a technician was to come out between 8-12, come 1pm we had heard nothing! At 3:30pm after phoning THREE times to check the status, are we told they have rescheduled it AGAIN for another week out.