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Spintel Review

Posted: April 20, 2015 - 2:26:31 PM

Posts: 1
Joined: April 19, 2015

Plan Name: 40GB Broadband
Broadband Type: ADSL2+
Monthly Cost: $40
Activation Time: 27 days

Speed: 50%
Reliability 50%
Tech Support: 20%
Presales Info: 5%
Features: 50%
Value: 50%
Overall: 38%

Pros: Yet to find out, cheap
Cons: Extremely slow setup time, Lack of information, hard to contact

I signed up for the Spintel service at the end of March, $55 for month-to-month unlimited data including phone line sounded so good! Having no experience in setting up an Australian internet connection, and after a couple of brief phone calls, asking when my internet would be up and running, I understood that it would be within one week. After a week I called again to find out that the standard setup time is actually 10-15 days from the date the phone line is activated, which meant another 2 full weeks of waiting for internet when I really needed it! i was not happy that I was not informed of this from the outset!

I called a couple of times in the last week to find out if there is anything I could do to speed things up, but was told Spintel are only a reseller and depend on Telstra or Optus to activate the internet. Well here I am today, the day the internet was supposed to be connected, and after spending $110 on mobile data in the interim, low and behold, I have just been told that it will be another WEEK until my internet will be available (and I am taking this delay with a pinch of salt).

I have since found out that if you are connecting with a real internet provider (even the resellers), they will take 7-10 business days to setup an internet connection, but no longer.Since I have already paid activation fees, and will be charged for switching over (something Spintel are aware of when they omit the setup time), I will be waiting another week for internet.

Regardless of the internet connection reliability and speed hereafter (if I ever get connected), they're performance to date deserves to be shared. Please don't fall into the same trap!