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iinet Review

Posted: May 3, 2015 - 6:14:21 PM

Posts: 1
Joined: May 3, 2015

Plan Name: FTTH2
Broadband Type: Cable
Monthly Cost: $75
Activation Time: 45 days

Speed: 25%
Reliability 20%
Tech Support: 25%
Presales Info: 50%
Features: 50%
Value: 25%
Overall: 33%

Pros: I can't leave this blank, apparently.
Cons: Business hours support only for FTTH plans

You could imagine how excited I was when IInet sent through a pamphlet that Fibre was available in my area.

Honestly, I wish I hadn't fallen for the hype. The connection has been terrible since I got it, and the parent company that IInet rents the fibre from is rubbish, took them over six months to fix a fault that affected THE ENTIRE SUBURB. IInet's support for FTTH only works inside business hours, which makes it almost impossible for working people to get their connection fixed. All of a sudden, the BOB modem I bought from them stopped working, and they sent out four separate BOB's to replace it, none of them worked even out of the box. Their final conclusion was "Uhh, I guess something has happened on the line to stop working with the bob, so you'll have to go out and buy a new router." Ignoring the fact I'd payed, what aa hundred or more for the one that was supposed to work!?! Which inexplicably just stopped working after two years of no problems. You think that would indicate they should get someone to check their lines in the area.

In the end, it took over nine months of constant fighting to get IInet to finally send someone from the parent fibre company out, and lo-and-behold, there was an issue, like nearly everyone in the area on Fibre had been reporting for the previous year. FUNNY THAT!

IInet did their very best to obfuscate the problems they were having in the area, assuring people that it was just them and they've not had any other complaints. Probably hoping that with their faulty-ass internet no one would be able to communicate via that thing called social media, and get in touch with others in the neighbourhood and find out how much they were goddamn lying.

If you are considering FTTH with IInet, I'd suggest trying to find something more pleasant to do, like getting wisdom teeth pulled by a drunk plumber.