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iinet Review

Posted: June 15, 2015 - 11:30:10 PM

Posts: 1
Joined: June 15, 2015

Plan Name: broadband and landphone 79 dollar
Broadband Type: ADSL
Monthly Cost: $79
Activation Time: more than 2 months

Speed: 45%
Reliability 50%
Tech Support: 5%
Presales Info: 50%
Features: 50%
Value: 20%
Overall: 37%

Pros: none
Cons: takes ages to be activated, poor speed, very poor customer service

I am just totally unhappy and frustrated about iinet's service. It has been more than 2 months since we have ordered the broadband and land phone; 79 dollar package. They haven't activated it yet. They send us random email/sms which do not make any sense. Like oneday they sent an sms stating that the land phone was activated. But it wasn't. So we called them and they said it would take 48 hours atleast. We waited more than a week but still it hasn't been activated. If you call them they will put you on hold for an hour at least. After one hour the line gets disconnected automatically and you will have to wait another hour. So at this point we don't know when we will get our desired broadband.