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iinet Review

Posted: July 12, 2015 - 1:06:32 AM

Posts: 1
Joined: July 11, 2015

Plan Name: $70 one
Broadband Type: ADSL
Monthly Cost: $70
Activation Time: Too many

Speed: 5%
Reliability 5%
Tech Support: 5%
Presales Info: 5%
Features: 5%
Value: 5%
Overall: 5%

Pros: Their complaint line has made it to my speed dial
Cons: They don't give a crap

I sent them this after 3 failed callbacks today
Don't suck any more new customers in if you can't provide what you promise. I am trying this email because your company's standards of great customer experience and service that have kept me with you (just) and I recommended to many others in the past is now a pale facade. What happened to the garage start up. Please read my file notes, but I don't expect anyone there to give a damn, you might pretend to, but how long do I waste on the phone. Next step for me is, add to social media poor ratings, Google anywhere! Broken promises, bad communication, missed appointments, unreliable hardware, I've not got much good to say anymore. You guys have grown too big to care I think.
Just fix my internet.....AAAAAAAAAAGGGGGHHHHH..... Not happy Jan....... I mean Chelsea...