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iinet Review

Posted: July 30, 2015 - 5:31:57 PM

Posts: 1
Joined: July 30, 2015

Plan Name: NBN
Broadband Type: ADSL
Monthly Cost: $90
Activation Time: 20 days

Speed: 5%
Reliability 5%
Tech Support: 5%
Presales Info: 5%
Features: 5%
Value: 5%
Overall: 5%

Pros: setting the account up was the only positive
Cons: promises they made didn't happen

It was easy to set up the account. But when it came to activation they told me it would be installed on a certain day between 8 and 12, so i took the day off work. I called iinet between those hours and they said someone will DEFINITELY be there to install, come 3pm i called iinet again saying no one has arrived yet, to which they said "oh sorry all our techs are busy and we have to reschedule next week". I was very annoyed that they didnt bother to call me about that plus i also took the day off work especially for the install. I would not recommend iinet to anyone as it seems that all they want is your money and dont want to help you after they con you into your contract. They make promises they cant keep. Very unsatisfied with this company