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iinet Review

Posted: August 5, 2015 - 2:30:59 PM

Posts: 1
Joined: August 4, 2015

Plan Name: NBN
Broadband Type: ADSL
Monthly Cost: $69
Activation Time: 14 days

Speed: 50%
Reliability 5%
Tech Support: 5%
Presales Info: 35%
Features: 50%
Value: 25%
Overall: 28%

Pros: fine until I had a problem
Cons: totally incompetent support

My router became faulty and I received a replacement that didn't even turn on. Upon organising a second replacement my call was dropped near the end if the conversation. Instead of calling back or just puahing the buttons to finalise the despatch od me 2nd replacement, the guy did NOTHING. I called back the next day and thought I had it sorted, but discovered that though the order was placed, somebody somewhere cancelled it...costing me ANOTHER WEEK out of pure incompetence. Now, a day into my third week I have received no modem. I tried emailing, but not one of my emails was answered beyond the auto generated confirmation.

I have never experienced anything approaching this bad a service from any company in the past. If its a choice between these guys and anybody else, I seriously recommend going with somebody else.