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Spintel Review

Posted: September 19, 2015 - 7:10:53 PM

Posts: 1
Joined: September 19, 2015

Plan Name: Unlimited phone bundle
Broadband Type: ADSL
Monthly Cost: $55
Activation Time: 16 days

Speed: 70%
Reliability 90%
Tech Support: 100%
Presales Info: 100%
Features: 70%
Value: 100%
Overall: 88%

Pros: Call Centre Staff
Cons: None as yet

From the moment I signed up, I received prompt detailed information on the progress of my phone line and broadband bundle. Regular text and emails stating when I would receive my modem router, the phone line being connected and a date +/-48 hours when the broadband would be ready.

I was pleasantly surprised when the modem was early, the line was ready. the only minor thing is the broadband was ready at the end of the 48 hour window. BUT still on time!

The broadband wouldn't work straight away. This was due to somewhat my own fault. Moving into a new house, knowing which phone jack works and which doesn't is tough. Spintel Technical support staff were very patient and understanding and didn't rush at all. Helped me trouble shoot the issue and test the line and the end, the phone jack was in the linen cupboard! There was one time out of about five phone calls where I was 3rd in the que. They do offer a call back system.

With the very quick connection and very helpful staff, after a week with Spintel, I am quite the happy inertnet surfer.