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Dodo Review

Posted: February 29, 2016 - 12:46:50 PM

Posts: 1
Joined: February 28, 2016

Plan Name: unlimited broadband
Broadband Type: ADSL
Monthly Cost: $50
Activation Time: 7 days

Speed: 50%
Reliability 5%
Tech Support: 5%
Presales Info: 5%
Features: 5%
Value: 5%
Overall: 13%

Pros: internet speed
Cons: everything else

The worst customer service that I have ever experienced. Impossible to get into contact with customer service, call three of four times, go through automated service, wait on hold for 40minutes, then get disconnected, this goes on for three or four attemps. Internet cuts off on a weekend and there is no way to contact customer service on a weekend. Didn't authorise direct debit, yet they continue to direct debit account every month. When you finally do get to talk to someone, they are rude, repetitive and unwilling to resolve issues.