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iinet Review

Posted: March 16, 2016 - 9:09:34 AM

Posts: 1
Joined: March 15, 2016

Plan Name: Ndsl home 1
Broadband Type: ADSL2+
Monthly Cost: $60
Activation Time: 14 days

Speed: 5%
Reliability 20%
Tech Support: 65%
Presales Info: 45%
Features: 60%
Value: 50%
Overall: 41%

Pros: Used to be great service
Cons: Going downhill fast since TPG took over

Have been without internet for 3 months while iinet and Telstra continually stuff up. Have been with iinet for 8 years and was very happy until TPG took over. If I wanted expensive internet with bad service I'd move to Telstra. I went with iinet because of their amazing service, but now that's sadly disappearing. Support callback has recently gone, so you have to sit waiting for double the estimated time, before talking to the very noisy South African call centre.