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iinet Review

Posted: March 30, 2016 - 1:25:25 PM

Posts: 1
Joined: March 29, 2016

Plan Name: Rangi Ivaiti
Broadband Type: ADSL2+
Monthly Cost: $60
Activation Time: 10 business days

Speed: 10%
Reliability 45%
Tech Support: 70%
Presales Info: 80%
Features: 65%
Value: 25%
Overall: 49%

Pros: Friendly customer service
Cons: Connectivity is super slow

iinet were absolutely fine at the start and this went on for about 12months. Then the connectivity and speed dropped dramatically. Customer services noticed the slower speeds but couldn't explain it. They replaced the modem and even the cables but it didn't do much. I have battled on with them now for 2 extra years (sicker for punishment) but am moving on through sheer frustration when trying to work from home.