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iinet Review

Posted: April 22, 2016 - 11:04:44 AM

Posts: 1
Joined: April 21, 2016

Plan Name: NBN Wireless
Broadband Type: Wireless
Monthly Cost: $80
Activation Time: 20 days

Speed: 50%
Reliability 30%
Tech Support: 5%
Presales Info: 5%
Features: 35%
Value: 5%
Overall: 22%

Pros: No positives
Cons: Poor customer service, poor technical service, non competitive plans, incorrect billing, problems with service suspension

Don't sign up with this company. We were with Netspace, which were subsequently taken over by iiNet, for 20 odd years. We were happy with the company up until about 8 months ago, where every aspect of the company degenerated. Since then, we have had problems with inaccurate billing, service being suspended due to computer errors on their side, faulty equipment, incorrect advice, ongoing issues not being attended to, customer service representatives saying "we'll call back" and then never calling (this occurred many times), non-competitive plans for Wireless NBN, being forced to buy hardware we didnt need and finally, when cancelling the service, being sent a huge bill that no one seemed to be able to explain. I have spent ours of my life on the phone to this company over the past 8 or so months and most experiences have been extremely disappointing.