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TPG Review

Posted: April 23, 2016 - 5:03:33 PM

Posts: 1
Joined: April 23, 2016

Plan Name: NBN Wireless XXL Bundle Boost
Broadband Type: Wireless
Monthly Cost: $90
Activation Time: 44 counting still

Speed: 5%
Reliability 5%
Tech Support: 5%
Presales Info: 5%
Features: 5%
Value: 5%
Overall: 5%

Pros: Price of bundles
Cons: No support, no service, no followup, no connection

Over 44 days and counting and TPG are unable to complete the installation. They refuse or perhaps are unable to give any credible explanation. During the last 2 and half weeks we have no home phone and no internet. We live in rural QLD and have no mobile coverage. We did have a landline until TPG tried to move it across to the NBN phone connection.
They just don't seem capable of thinking through and problem solving an issue. Too many cooks dealing with the issue with none taking up the challenge.
So far TPG are the worst company I have ever dealt with and not just including Telecommunication companies.