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iinet Review

Posted: July 14, 2016 - 10:17:18 PM

Posts: 1
Joined: July 14, 2016

Plan Name: Daniel Najar
Broadband Type: Cable
Monthly Cost: $75
Activation Time: 5 days

Speed: 50%
Reliability 5%
Tech Support: 10%
Presales Info: 5%
Features: 50%
Value: 25%
Overall: 24%

Pros: No positive experiences
Cons: Customer service, technical support, nbn connection

Hopeless staff. Pity not like it was when Adam was running the show. So after a week of dealing with their useless staff i managed to fix the problem that was undfixable for iinet. Storytime- So i went a week without internet after being told my line was faulty and a technician would need to come out to fix it. Turns out no problem on the line. Iinet didnt know and told me to buy another modem. I did. Still didnt work and was told to wait another week for another technician. I started researching and found out a firmware update was needed on my dlink to work with nbn. Main iasue with iinet is the staff lied and made up so many stoeies that were wrong and refused to acknowledge their fault. Dealing with them made me want to pull my hair out and i work in retail.