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iinet Review

Posted: August 23, 2016 - 2:35:59 PM

Posts: 1
Joined: August 22, 2016

Plan Name: naked 250
Broadband Type: ADSL2+
Monthly Cost: $60
Activation Time: 25 days

Speed: 50%
Reliability 80%
Tech Support: 35%
Presales Info: 50%
Features: 50%
Value: 50%
Overall: 53%

Pros: usually good customer support in the past
Cons: not willing to compromise with clients and offer them compensation when they have been in the wrong

I was given consistenly wrong information by members of iinet team. went overseas, told I needed to call back two weeks prior to returning to reconnect. despite being with them for years, they sent emails saying they could put application through because they couldn't confirm my address. despite assuring me internet woud be up by 5th august (on my return), they had not even started processing application until after I returned. they kept delay8ing all technician send out. it's now 22nd august , internet still not connected. no one to take responsibility for this. no offer to compensation for all the hours I sepnt on the phone, all money lost for work hours. had to force them to give me one month free internet. very disappointed.