Member Login

WIN a $100 Voucher


TPG Review

Posted: October 20, 2016 - 12:35:27 PM

Posts: 1
Joined: October 19, 2016

Plan Name: Unlimited 69.95
Broadband Type: Cable
Monthly Cost: $70
Activation Time: 45 days

Speed: 5%
Reliability 5%
Tech Support: 5%
Presales Info: 20%
Features: 10%
Value: 30%
Overall: 13%

Cons: Misleading marketing, false promises, longer phone waiting times, no local support,

Stay away from TPG! You have been warned.

This nightmare of a company promised me a nbn connection within 2-4 business days as I had a modem and nbn into the house already. After taking my money i heard nothing from them for a month. Constant calls to check on the status, I kept getting told I would be contacted by their tech support. No modem had even arrived.

I got tired of waiting, bought an iPrimus modem from AusPost and was connected in 5 days. I canceled TPG and received a confirmation email detailing no charge. 2 days later they illegally charged my credit card and refuse to refund me. Calls get bounced around, hung up on, emails of no help. I have had to dispute the transaction with my bank.

This is just a tiny snapshot of my dealings with TPG.