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iinet Review

Posted: October 26, 2016 - 10:19:16 PM

Posts: 1
Joined: October 26, 2016

Plan Name: Emily Hudson
Broadband Type: Cable
Monthly Cost: $60
Activation Time: 30 days

Speed: 80%
Reliability 100%
Tech Support: 100%
Presales Info: 80%
Features: 70%
Value: 100%
Overall: 88%

Pros: Helpful on the phone, fast internet, good prices
Cons: Installation took forever!

I decided to switch to iiNet after being with Internode for over five years. iiNet was advertising a "12 months half price" promotion when you signed up to a 24 month Cable contract, that would save me about $1000 over the two year period.

I called and signed up, which was very easy. The first installation appointment was booked for a week later. The contractor who came did the internal wiring, but still had to hook us up to the grid. Unfortunately due to misinformation, that second appointment took over two weeks to be completed.

However, the team were always polite on the phone and applied a $50 credit to my account. We've been up and running for two weeks and I have noticed an improvement in both speed and reliability. iiNet dropped out regularly (possibly due to an old model) but iiNet hasn't had a single outage. If I could do it over, I'd still make the switch.