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iinet Review

Posted: January 24, 2017 - 4:45:58 PM

Posts: 1
Joined: January 24, 2017

Plan Name: Naked NBN
Broadband Type: ADSL2+
Monthly Cost: $70
Activation Time: 2 days

Speed: 5%
Reliability 5%
Tech Support: 5%
Presales Info: 5%
Features: 5%
Value: 5%
Overall: 5%

Pros: Disconnecting from them.
Cons: Tard, Pathatic , Garbage. = TPG

16 Years with IINET moved from ozmail to iinet. NO worries loved them. Since TPG took over. its been Hell.
speed of 5kb and constant dropouts. Have to switch off modem to reconnect.
since 15th November chasing them over this issue. and untill today 23 January. NOT fixed and they working on it.
Call them to disconnect and to my surprise I was told that I re-committed with them for 30 months on 1st of January like 20 days ago. I denied and they said we need to check that before we can disconnect you from service.. as I believe they buying time to take money from me for the next month. so I am forced to stay with them till next month.
They are very rude and cheat and lies. They never call you back. Very Very hard to get to them to talk any thing or get any help. Even email they "dont receive" even though I get confirming email back. but still they deny.
They should be shutdown and kick back to where they came from. Will Miss real IINET.