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iinet Review

Posted: February 11, 2017 - 2:57:12 PM

Posts: 1
Joined: February 10, 2017

Plan Name: Limitless Broadband Data
Broadband Type: ADSL2+
Monthly Cost: $60
Activation Time: na

Speed: 5%
Reliability 50%
Tech Support: 20%
Presales Info: 50%
Features: 15%
Value: 15%
Overall: 26%

Pros: no problems until last 6 months
Cons: very difficult to contact

I have been with iinet for over 15 years, but in the past 4 months have had major problems with slown download speeds which today is only 0.59 mbps. It is difficult to contact iinet - they will ring you back, but one time they rang after 10pm when I had asked for a call back at 4pm. They have helped me troubleshoot - problem is not at my home. They agreed to send a technician out - that was 7 days ago and I am still waiting. It is better value for me to use my portable wifi modem at the moment!