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iinet Review

Posted: February 20, 2017 - 11:14:27 AM

Posts: 1
Joined: February 19, 2017

Plan Name: Reilly Coughlin
Broadband Type: ADSL2+
Monthly Cost: $80
Activation Time: Not sure

Speed: 35%
Reliability 5%
Tech Support: 20%
Presales Info: 10%
Features: 65%
Value: 5%
Overall: 23%

Pros: None
Cons: No desire to resolve on going issues.

Such a useless company, after being disconnected for the third time in four months I tried to escalate my first support call so they'd call straight to Telstra so that I wouldn't have to wait possibly close to two weeks like previous outages. But they insisted they need to send out the subcontractor first... And of course it's now been referred onto Telstra tech again. While I know they can't fix it it should be my job to get the lines in my street fixed, iinet simply continue to let Telstra disconnect their clients (I've spoken to several neighbours) and not chase a permanent solution. I have raised complaint with ombudsman to see if I can get a result from both iinet and Telstra. Would not recommend iinet to anyone since they were purchased a a year ago.