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TPG Review

Posted: April 19, 2017 - 2:14:21 PM

Posts: 1
Joined: April 18, 2017

Plan Name: ADSL / home phone bundle
Broadband Type: ADSL
Monthly Cost: $60
Activation Time: TBC

Speed: 10%
Reliability 10%
Tech Support: 10%
Presales Info: 10%
Features: 10%
Value: 10%
Overall: 10%

Pros: Cheap
Cons: Customer service , Poor installation

I paid for my monthly start up fee and installation on the 2nd of April. It is the 19th of April and I still have no internet connection. I am paying for a service I have not been able to access! The installation process of my internet was yesterday and I still have no access to my internet. I have no been told that I will have to wait for a technician phone call regarding the lines in my apartment. Why isn't this tested upon installation I need internet access today not next week. Also in regards to how late the modem was posted I am disappointed. I waited two weeks for installation date this is poor service.
I waited on the phone for an hour after customer service apparently conducted 4 tests only to be told they will send a technician.