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iinet Review

Posted: April 27, 2017 - 9:36:50 PM

Posts: 1
Joined: April 27, 2017

Plan Name: iinet NBN FTTN
Broadband Type: Cable
Monthly Cost: $69
Activation Time: 25 days

Speed: 20%
Reliability 70%
Tech Support: 5%
Presales Info: 35%
Features: 5%
Value: 10%
Overall: 24%

Pros: Provice cheap modem
Cons: Very long hold times, poor support service

Signed up to iinet NBN service and it has been the worst decision made for a long time. I do not get the speed I am paying for, and iinet is not interested in finding out why. Ever time I call the "help desk" it takes on average 90 minutes for some one to answer the phone. If you use the call back service (if it is available) it can take up to 5 HOURS for them to get back to you. When one the "friendly customer service agents" does contact you, they either have no idea how to fix the issue or just hang up on you.
If yo can, do not use iinet (or TPG). go with a cheep provider. You wont get any better service,but at least you will not be stick paying a premium price a poor service with slow speeds