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iinet

iinet Review
 
 

Jason72
Posted: May 11, 2017 - 5:38:20 PM

Posts: 1
Joined: May 11, 2017

Plan Name: Naked DSL Limitless
Broadband Type: ADSL2+
Monthly Cost: $70
Activation Time: 1 days

Speed: 25%
Reliability 70%
Tech Support: 10%
Presales Info: 25%
Features: 50%
Value: 25%
Overall: 34%

Pros: Used to be good. No positives
Cons: Worst tech support, South Africa call center have no idea what they are doing.

Comments:
I've been with iiNet for 12 years. They used to be the best - fastest speeds, best tech support. Now... Let's just say, I'm about to switch to another ISP. When you call tech support or billing, you get someone in Cape Town South Africa (oh and the wait time is usually 1 hour). They are pathetic. They have no idea what they are doing. One time, a tech issue, the operator tried to sell me product instead of fixing the issue. All they care about is making a sale. TPG (the owners of iiNet) are the reason for all of this. They only care about money. iiNet used to be about service, not anymore. Apart from all of that, the speed is not what it used to be. I was getting between 18-20Mbps (awesome), now I'd be lucky to get 10Mbps. Even with a brand new (2 month old) PC, the speed issue has not changed. I believe it's due to them cost cutting and not putting money in to upgrading infrastructure like they used to (before TPG took over). I would NOT recommend iiNet to anyone. Worst service in Australia.