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iinet Review

John c
Posted: July 20, 2017 - 8:52:46 PM

Posts: 1
Joined: July 20, 2017

Plan Name: Fibre to home 25/40
Broadband Type: Cable
Monthly Cost: $79
Activation Time: 7 weeks

Speed: 5%
Reliability 5%
Tech Support: 5%
Presales Info: 30%
Features: 5%
Value: 5%
Overall: 9%

Pros: No positives!!
Cons: Everything!!!!

7 weeks later after fibre to home installation and at least 20 phone calls that take approx. 2hrs in total to explain the same thing over and over still no resolution, no call back with updates, no internet speed, my account was debited twice, plenty of empty promises, many emails with speed tests that they require to be able to escalate to "higher" technical support and on and on....
Well, in a few words "BE AWARE, STAY AWAY FROM THESE GUYS"!!!!!!!!!!!!