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TPG Review

Posted: August 29, 2017 - 9:16:50 AM

Posts: 1
Joined: August 28, 2017

Plan Name: Unlimited Bundle
Broadband Type: ADSL
Monthly Cost: $60
Activation Time: Still going

Speed: 10%
Reliability 10%
Tech Support: 10%
Presales Info: 10%
Features: 10%
Value: 10%
Overall: 10%

Pros: There are absolutely none.
Cons: See detailed comments. Customer service is the worst.

Have been a TPG customer for some 10 years - this will end now. After spending 2 weeks patiently waiting for my installation date to come up, and the technician having come through, i still have no internet. On the Saturday they advised me someone would come, and if it not come around at least call me by 9am to fix the issue - no call, no technician, nothing. Then having called them on Sunday night, im greeted with nothing but rudeness and insincerity! They then tell me someone will call me back within 24 hours - 48 hours later i have to call again to ask when someone will be around to fix the issue, they then tell me itll be another 2 days and hang up on me. What an absolute joke. Will be canceling my service and making sure everyone is aware of the pathetic and unprofessional service they offer!