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iinet

iinet Review
 
 

Douglasdc8
Posted: September 5, 2017 - 1:36:57 PM

Posts: 1
Joined: September 4, 2017

Plan Name: NBN Satellite 120 Boost
Broadband Type: Satellite
Monthly Cost: $55
Activation Time: 21 days

Speed: 10%
Reliability 10%
Tech Support: 10%
Presales Info: 50%
Features: 10%
Value: 10%
Overall: 17%

Pros: been lied too
Cons: blames customer for faultys

Comments:
being as after more than 5 months of a service faults iiNet only thought that 2 months credit is good enough, where a service is faulty with that the ACCC requirement is provide a repair, replacement, refund, compensation or cancellation, depending on the circumstances if the phone or service fails to meet one or more of the consumer guarantees .

As the equipment was replaced fixing the faulty, thus proving that the equipment was faulty and only given only 2 months credit and then close the complaint.
But as you iiNet, causing 5 plus months stuffing a customer round, only worth two months credit, then I am going to be cancelling my service's. For iiNet fail the ACCC requirement is provide a repair, replacement, refund, compensation or cancellation, depending on the circumstances if the phone or service fails to meet one or more of the consumer guarantees as from the ACCC web site.

Which my recorded paper work with iiNet show from the start of the contract we had issue with the number of contacts with iiNet in regards to this servicer and iiNet kept closing the cases blaming the customer.