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iinet Review

Posted: October 20, 2017 - 7:21:18 PM

Posts: 1
Joined: October 20, 2017

Plan Name: Unknown
Broadband Type: ADSL2
Monthly Cost: $69
Activation Time: 14 days

Speed: 5%
Reliability 35%
Tech Support: 5%
Presales Info: 5%
Features: 30%
Value: 5%
Overall: 14%

Pros: Great advertising pulling power
Cons: To many to list

My experience with iiNet has been terrible with a VDSL connection.
This company, internet speed and customer service is so appalling it’s hard to believe they remain in business. Promised speeds of around 25mbs are usually around 6 and regularly drops so low (below 1) that I can’t watch Netflix on low res & can’t stream Spotify. The installation guy did a test AFTER installing and said “oh looks you’re only going to get about 6mbs” If we actually got that all the time then maybe it would be almost ok.

Internet stopped working & I spent over an hour on hold before speaking to a customer rep and they don’t have an Australian based call centre. They couldn’t lodge a fault outside of hrs so I had to go through the process again during the day with different answers from those I spoke with. And most of them had a bad attitude. I guess that’s what happens to staff dealing with countless disappointed and dissatisfied customers all day. Took over a week to get a technician out. And the fault was at their end. Without internet for almost a month and they offered no refund or credit.

These guys are terrible. All talk and no action Don’t get sucked in by the advertising as what is promised and what you get are poles apart. Run away!