Member Login

WIN a $100 Voucher


Spintel Review

Posted: January 18, 2018 - 1:46:15 AM

Posts: 1
Joined: January 17, 2018

Plan Name: NBN wifi
Broadband Type: Wireless
Monthly Cost: $55
Activation Time: Not activated

Speed: 5%
Reliability 5%
Tech Support: 5%
Presales Info: 5%
Features: 5%
Value: 5%
Overall: 5%

Pros: None
Cons: Poor administration support through call centre in Manila

Spintel has been unable to connect internet service to the NBN box in my address. Their technical support is horrifying - their call centre is in Manila, Phillipines and they don’t know how to respond to a query due to language barriers. After two weeks of hanging on the phone with their technical support team, they now tell me I need to contact NBN to check for the correct address and they charged a massive $206.33 for a service they never provided. When asked about the payment they took from my credit card for internet access I don’t have, they responded that they will not refund. I have had to change credit card to avoid further fraud from Spintel.