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Spintel Review

Posted: February 15, 2018 - 11:51:40 AM

Posts: 1
Joined: February 14, 2018

Plan Name: Urban S
Broadband Type: ADSL
Monthly Cost: $40
Activation Time: 60 days

Speed: 50%
Reliability 50%
Tech Support: 5%
Presales Info: 50%
Features: 50%
Value: 50%
Overall: 43%

Pros: cheap
Cons: everything else, customer service

DO NOT JOIN THIS COMPANY. the cheap internet is not worth it. They are completely incompetent, and lie to you. We signed for internet for $40 per month with no connection fee. They charged us over $80 for first month because they added on all these additional services that we told them we didn't want. I needed to move the service from my partners name to my name and they insisted that they could only do this for a $59 charge. After many phone calls and hours of wasted time, we asked for an official complaint number so we could go to the ombudsman and they amazingly said they could now do the name change for free!. Then guess what, next bill.....they charged me the $59 for changing the name. Absolutely ridiculous. Now I will have another long phone call to try and get this rectified