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Spintel Review

Posted: February 21, 2018 - 11:24:39 AM

Posts: 1
Joined: February 20, 2018

Plan Name: Na
Broadband Type: ADSL2+
Monthly Cost: $49
Activation Time: 45 days

Speed: 50%
Reliability 50%
Tech Support: 5%
Presales Info: 5%
Features: 35%
Value: 5%
Overall: 25%

Pros: Cheap
Cons: Fraudulent sales representative, terrible support.

Ordered adsl+2.

First time I signed up, I made a point to confirm if there was any additional charges that may be made. Sales representative said "no", then I'm my first bill there were additional fees that were not explained by the sales representative. I tried to dispute this, Spintel did not care.

My service got disconnected as I had changed cards and did not inform them of my new card details in-time. When I called to reconnect my internet, I informed the sales agent that I have no mobile data currently and I require the internet ASAP. They mislead me, causing me to believe I would have internet in roughly 2-5 business days. Over 1.5 months later, I finally get the internet. Oh and they charged me for 1.5 months of internet which I did not use, as I did not have.

Called to cancel subscription, sales agent (Travis) said they had the right to charge me for services I did not pay my December bill (sounds like extortion to me).