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iinet Review

Posted: November 3, 2018 - 5:57:39 AM

Posts: 1
Joined: November 2, 2018

Plan Name: NBN12 FTTN Limitless
Broadband Type: ADSL
Monthly Cost: $70
Activation Time: 2 week

Speed: 5%
Reliability 5%
Tech Support: 10%
Presales Info: 5%
Features: 5%
Value: 5%
Overall: 6%

Pros: Good internet WHEN working
Cons: Tech support, Fake advertising, poor service and communication.

NBN FTTN Internet.

Connection phase was horrible wasted 2 weeks of my life I'll never get back. Call Centre said Techie was coming to house to install line, but he never came.Some unspecified reason but for some reason I was not informed. So lost a day without pay for this. Call centre person was able to schedule an apptmt next week and I DON'T NEED TO BE THERE. SO WHY SAY I DID NEED TO BE THERE!!!!!

Tech Support was helpful in helping me setup modem.

Internet works for 4 Months, then a blackout cuts power but the modem won't work.

Call tech support hes helpful run tests etc. modem not working. Says he will send new one fine thanks.

4 Business days later no modem. check toolbox, a Supervisor had CANCELED NEW MODEM- not enough troubleshooting!!!
Waited 4 Bus days for nothing!!
Call Tech Support. "Sorry Supervisor canceled new Modem"
Resubmitted but nothing yet!!

7 days without NBN and Phone! DO NOT sign with IINET/TPG. I'd wager Telstra NBN would be better!!