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iinet Review

Posted: November 26, 2018 - 10:33:49 AM

Posts: 1
Joined: November 25, 2018

Plan Name: Several different plans
Broadband Type: NBN
Monthly Cost: $80
Activation Time: 30 days

Speed: 50%
Reliability 50%
Tech Support: 10%
Presales Info: 10%
Features: 50%
Value: 10%
Overall: 30%

Pros: Sometimes the Internet works

MISERABLE service. The WORST!!

I was with iiNet for a year. The Internet they provided was patchy and dropped out regularly. Setting up with them was a nightmare - they took several weeks to even send me the modem, and then it was the wrong kind. Talking with them on the phone is torture - they refuse to do anything to help resolve issues that they've created.

My breaking point was when I tried to move house with them. They didn't keep setup appointments, wasted tons of my time, kept me on hold forever with customer service - and I still don't have Internet!

Just do yourself a favour and never, ever, ever try and deal with this company! So many wasted hours of my life I will never get back, just trying to get Internet...