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Dodo Review

Posted: November 27, 2018 - 11:01:38 PM

Posts: 1
Joined: November 27, 2018

Plan Name: 65
Broadband Type: NBN
Monthly Cost: $65
Activation Time: 3 days

Speed: 20%
Reliability 5%
Tech Support: 25%
Presales Info: 5%
Features: 25%
Value: 5%
Overall: 14%

Pros: Ocasionally a nice person on the phone
Cons: Dropouts, poor service, difficult to cancel,

After 7 weeks of attempting to get the Fixed Wireless NBN working so that it didn't constantly drop out I switched to an Australian based reputable company and have had no problems with the internet whatsoever.

Dodo only appeared to "attempt" to look at my issue when I rang every couple of days. 2 modems and 3 NBN Boxes and no difference. They blamed NBN when clearly it was their problem as the same aerial and NBN box is working perfectly with the new company.

Some of the service people were rude, some were lovely and really tried, but they can't do anything when their company doesn't have enough bandwidth or whatever the actual problem was. Often difficult to understand the accents over those horrible overseas VOIP phone lines.

Very difficult to cancel the service, they keep charging you and when you ring, you are bounced from one person to another whilst waiting for ages on hold.

Also constant phone spam from them was quite annoying.