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TPG Review

Posted: February 13, 2019 - 6:03:36 PM

Posts: 1
Joined: February 13, 2019

Plan Name: Yogesh Arora
Broadband Type: NBN
Monthly Cost: $60
Activation Time: 50 days

Speed: 5%
Reliability 10%
Tech Support: 10%
Presales Info: 5%
Features: 5%
Value: 5%
Overall: 7%

Pros: TPG Worse than Worst
Cons: TPG worse than worst

I signed up for 18 month contract with TPG at my rented home in Brighton. I paid initial set-up fees and was told that during contract period, if I relocate to another place, then there will be no additional charges I.e. No new set-up fees. This is standard 18 month SL contract offered by TPG. However, I moved to my own home in Moonee ponds. When I requested my connection to be moved to new place, I was told my home is not NBN-ready yet and only option I can avail is ADSL2. In clear breach of original contract, "change of location fee" of 99$ has been charged again. I was also told that after 6 months, my home will be NBN-ready and I will be asked to move to NBN again. I learned that I will be charged 300 $ as NBN set-up fee plus some router fees etc. This is Rip-off by TPG. Though, I have already raised this complaint with Ombudsman and pending decision, I believe TPG is morally corrupt company.