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TPG Review

Posted: March 15, 2019 - 9:19:18 AM

Posts: 1
Joined: March 14, 2019

Plan Name: Denise Seery
Broadband Type: ADSL2
Monthly Cost: $60
Activation Time: 40 days

Speed: 5%
Reliability 5%
Tech Support: 5%
Presales Info: 5%
Features: 5%
Value: 5%
Overall: 5%

Pros: None
Cons: Customer service; installation times

Following 10 phone calls with hours of sitting on hold, $175 upfront fee, a month waiting for an installation, a horrifically rude technician who didnt show up for the installation!. PAINFUL customer support staff who would only repeat rehearsed responses to me when I voiced my issues about the service, a refusal to refund my $175 after I was told I would have to wait 2 months for an installation.... they finally send me a text message saying that the infrastructure they need is not even available at the property to supply me with the internet through them. Are these guys actually supposed to be a legitimate company...? They even outright say that 20 days is their standard for installation, and it will take the full 20.