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TPG Review

Posted: March 17, 2019 - 2:15:30 PM

Posts: 1
Joined: March 16, 2019

Plan Name: NBN50
Broadband Type: NBN
Monthly Cost: $70
Activation Time: Still waiting

Speed: 5%
Reliability 5%
Tech Support: 5%
Presales Info: 5%
Features: 5%
Value: 5%
Overall: 5%

Pros: No positives
Cons: Everything about this company has been a negative experience

Charged me heaps of money, provided no internet. Every time I ring they give a different excuse: ie we are awaiting a notification, our system is down etc etc. They have listed A-Z of excuses to give people over the phone. They refuse to direct me towards getting a refund. I am disgusted with their customer service and with their sham of a company. Beyond disappointed and mad at the time wasted on hold, waiting around for technicians that never bother to show up, customer service giving me millions of excuses, and continuing to be charged. Would give negative stars if possible.