Member Login

WIN a $100 Voucher


Spintel Review

Posted: March 19, 2019 - 2:03:55 PM

Posts: 1
Joined: March 18, 2019

Plan Name: unlimited
Broadband Type: ADSL
Monthly Cost: $55
Activation Time: 14 days

Speed: 5%
Reliability 5%
Tech Support: 5%
Presales Info: 5%
Features: 5%
Value: 5%
Overall: 5%

Pros: Nothing
Cons: Terrible customer service, reliability and faults team

We have so far paid for 2 months of internet with Spintel and received 4 days worth. The customer service operators are very unhelpful. We have spent hours on the phone to them over the past weeks and have made no progress. They frequently organise a day to update us or call us back but never once have without us having to contact us first. They refuse to offer compensation until the fault is resolved but we are struggling to see when that will be at this point.
Terrible internet, terrible customer service, terrible faults department!!