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TPG Review

Posted: March 4, 2008 - 9:12:44 AM

Posts: 1
Joined: March 3, 2008

Plan Name: ADSL2+ Super 2
Broadband Type: ADSL
Monthly Cost: $70
Activation Time: 10 days

Speed: 50%
Reliability 70%
Tech Support: 5%
Presales Info: 5%
Features: 70%
Value: 50%
Overall: 42%

Pros: Static IP, Stable connection
Cons: Customer support sucks, Relocation and plan change is very expensive

Overall I am very unhappy about TPG’s customer support.

This month I have moved my home from Melbourne city to Malvern.
I have asked TPG to relocate my DSL connection to my new address but they ware unable give me same service (ADSL2+) in my location because no TPG Exchange is unavailable in this my area .
But as I am in the yearly contact and they are going to charge my credit card. No mater the service available or not. I don’t know if it is legal.
I have decided to pay TPG 300 and something for rest of the contract and move to iinet for better service.