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Dodo Review

Posted: June 21, 2008 - 9:56:24 AM

Posts: 1
Joined: June 20, 2008

Plan Name: recurring broadband plan D
Broadband Type: Wireless
Monthly Cost: $35
Activation Time: 3 days

Speed: 60%
Reliability 60%
Tech Support: 35%
Presales Info: 15%
Features: 30%
Value: 40%
Overall: 40%

Pros: The internet connection was a good speed and reasonably reliable.
Cons: Support, billing methods, glitches in their system, conflicting information

The internet was great, however DoDo will only do direct debit or credit card, unless you want to pay extra for a statement, and then on the date they inform you the payment will be coming out, they do not attempt to withdraw it, and then charge an overdue fee and disconnect the service. It is very hard to get through to someone who can actually understand english clearly, even if the person can speak the basics well enough.
Basically, unless you have a creditcard and are willing to call the bank and Dodo monthly to ensure that an attempt and deduction have been made I wouldn't choose to go with Dodo again. I am refunding the modem and start-up kit I am that unhappy with them.