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iinet Review

Posted: August 3, 2010 - 12:22:51 PM

Posts: 2
Joined: August 2, 2010

Plan Name: Home Connect 3
Broadband Type: ADSL
Monthly Cost: $80
Activation Time: 7 days

Speed: 60%
Reliability 90%
Tech Support: 100%
Presales Info: 100%
Features: 100%
Value: 90%
Overall: 90%

Pros: Great customer support, Great broadband service, Excellent customer service skills.
Cons: None.

I have dealt with a wide number of broadband companies, and never have I had such a good experience than that of iiNet. I'm a bit of a technical guy (i love I.T.) and I can tell when people know their stuff. iiNet has consistently gone above and beyond what they promised. Setup was simple, they explained everything in detail but knew how to explain it.

The broadband link was activated alot quicker than they said it would've been. Since then me and my other 2 housemates have been loving it!

A couple of months into the contract they upgraded our plan (and added an extra 20gb) for free, as a complementary gift.

Thankyou iiNet, so glad I didnt end up going with the other companies!!

Posted: August 3, 2010 - 12:24:33 PM

Posts: 2
Joined: August 2, 2010
Forgot to add that they may be a little more expensive than their competitors but their customer service is based in NZ, making it really easy to understand them.

Compared to other ones hosted in india. I would easily pay a little extra for such good service.