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Recent User Reviews


Below you will find Broadband Company reviews that have been recently added. Click on the company name for more information on that company.

 broadband reviews

Company: Aussie Broadband

Submitted by: Kensteyn

From: mooloolah valley, QLD

Date: November 16, 2018

Plan Name: 50

Broadband Type: NBN

Monthly Cost: $69

Activation Time: 1 days

100%


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92%


Pros: no fuss, friendly, delivered what was promised

Cons: none

Comments: up till now the best provider we have dealt with.


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 broadband reviews

Company: Aussie Broadband

Submitted by: Vrixon

From: Potts Point, NSW

Date: November 11, 2018

Plan Name: Standard Plus NBN 50

Broadband Type: NBN

Monthly Cost: $69

Activation Time: 1 days

90%


90%


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75%


80%


80%



84%


Pros: Good Value, Great Speed

Cons: no serious -ves

Comments: Connection was same day, speed has been great, service and help with modem setup was spot on.


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 broadband reviews

Company: Aussie Broadband

Submitted by: Liag3620

From: Palmyra, WA

Date: November 11, 2018

Plan Name: standard nbn 25

Broadband Type: NBN

Monthly Cost: $55

Activation Time: 1 days

50%


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84%


Pros: Australian owned and run

Cons: none

Comments: Nice company to deal with and I'm paying a lot less than with my previous provider


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 broadband reviews

Company: Exetel

Submitted by: Dl1980

From: Mayfield West, NSW

Date: November 5, 2018

Plan Name: Unlimited

Broadband Type: ADSL

Monthly Cost: $80

Activation Time: 15 days

75%


65%


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75%


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50%



68%


Pros: Reliable once it was setup

Cons: A bit painful to setup, offshore call centre

Comments: I haven't had any issues with Exetel really. If I wasn't good with computers it would have been difficult to setup.


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 broadband reviews

Company: EFTel

Submitted by: Hewy59

From: Tanah Merah, QLD

Date: November 4, 2018

Plan Name: Adsl 2 + Phone

Broadband Type: ADSL2

Monthly Cost: $80

Activation Time: 2 days

5%


5%


70%


20%


5%


5%



18%


Pros: Was easy to conect was fantastic untill last year

Cons: Slow, lot of down time, rude reps

Comments: When I signed up I would tell everyone how good Eftel ADSL2 + Phone service was Great, Speed, Great service, For the last few months my speed has dropped spoke to the for 3 months until finally had to put in complaint with Ombudsman,my ADSL2 speed has slown down to 0.69 on last test. Spoke to them lady was so rude just kept telling me if I wanted to she would cancel me straight away very pushy and rude. I would tel anyone stayaway for this Company the worst telc operating in Australia cant wait for Current Affairs to do a story on them.


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 broadband reviews

Company: iinet

Submitted by: Waperthy

From: Southern Perth Suburb, WA

Date: November 2, 2018

Plan Name: NBN12 FTTN Limitless

Broadband Type: ADSL

Monthly Cost: $70

Activation Time: 2 week

5%


5%


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6%


Pros: Good internet WHEN working

Cons: Tech support, Fake advertising, poor service and communication.

Comments: NBN FTTN Internet.

Connection phase was horrible wasted 2 weeks of my life I'll never get back. Call Centre said Techie was coming to house to install line, but he never came.Some unspecified reason but for some reason I was not informed. So lost a day without pay for this. Call centre person was able to schedule an apptmt next week and I DON'T NEED TO BE THERE. SO WHY SAY I DID NEED TO BE THERE!!!!!

Tech Support was helpful in helping me setup modem.

Internet works for 4 Months, then a blackout cuts power but the modem won't work.

Call tech support hes helpful run tests etc. modem not working. Says he will send new one fine thanks.

4 Business days later no modem. check toolbox, a Supervisor had CANCELED NEW MODEM- not enough troubleshooting!!!
Waited 4 Bus days for nothing!!
Call Tech Support. "Sorry Supervisor canceled new Modem"
Resubmitted but nothing yet!!

7 days without NBN and Phone! DO NOT sign with IINET/TPG. I'd wager Telstra NBN would be better!!


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 broadband reviews

Company: Aussie Broadband

Submitted by: Dahudie101

From: Melbourne, VIC

Date: October 25, 2018

Plan Name: NBN50

Broadband Type: Cable

Monthly Cost: $79

Activation Time: 0.1

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98%


Pros: Amazing staff that cater to your needs

Cons: Still growing and learning

Comments: Unlike other telco's these guys allowed me to use my own router/voip on their network. Although I am technically minded and needed little assistance to get the whole thing operation, they were more than ready to help in any way.
My unit is a FRITZ!Box 7490.


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 broadband reviews

Company: Aussie Broadband

Submitted by: Christopher

From: Shepparton, VIC

Date: September 23, 2018

Plan Name: 12/1

Broadband Type: Wireless

Monthly Cost: $35

Activation Time: 1 days

95%


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97%


Pros: The most polite and knowledgeable staff I've ever come across

Cons: There aren't any

Comments: Simple set up from friendly and polite staff. Techno's are extremely knowedgeable and the best part is it's an Aussie company that speaks English!!


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 broadband reviews

Company: TPG

Submitted by: A197988945

From: Melbourne, VIC

Date: September 19, 2018

Plan Name: adsl2+

Broadband Type: ADSL2+

Monthly Cost: $80

Activation Time: 16 days

5%


5%


5%


5%


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5%


Pros: none, worst ever

Cons: worst customer service worst speed not reliable at all

Comments: MOST TIME WASTING COMPANY EVER!!!!!!
Absolutely pain to deal with, very rude customer service!! You will spend hours on the phone just to solve one small problem they will transfer you back and forth totally a joke! I quit with them because they didn't lodge my application properly and charge extra to reconnect the service! Internet speed is slow ADSL2+ at 4-5mbps compare to other company's similar level of plan my neighbor(units are similar designed too) has at 13mbps. What a rip off!! Now I got to get my two month of usage fee back from them because their mistake to charge me while I have been overseas. DON NOT SIGN UP WITH THEM OR YOU WILL REGRET 100%,PLENTY OTHER BETTE COMPANIES OUT THERE.


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 broadband reviews

Company: iinet

Submitted by: Mero mero

From: Perth, WA

Date: September 13, 2018

Plan Name: NBN

Broadband Type: Wireless

Monthly Cost: $250

Activation Time: a week at least

10%


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5%


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15%


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10%


Pros: Quirky marketing ads

Cons: Everything else about this terrible service

Comments: Literally unusable, cuts out every hour or so and when it is up its unbearably slow, I’d be lucky if a webpage opens within 10mins, I’ve missed submitting a few assessments and important emails just waiting for to go through and often times i have to run down to the nearest cyber cafe just to do so, when i call them up, all they do is offer me a more expensive deal for what I’m guessing its the same trash witj a fancier name to it without actually answering my answer. Actually I’m the idiot here, why am I paying for a service I cannot use? I suppose funding the support crew to buy themselves some how to dummys guidebook to customer service could be considered charitable work?


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 broadband reviews

Company: iinet

Submitted by: Rundmc

From: Brighton-Le-Sands, NSW

Date: August 24, 2018

Plan Name: Unlimited

Broadband Type: ADSL2+

Monthly Cost: $70

Activation Time: 10 days

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5%


Pros: They provide consumers what bad looks like

Cons: No internet speed, drop outs over 100 times a month

Comments: The worst, worst, worst internet speeds, service you can imagine. After 6 months of battling, iinet doing nothing proactively to help us, us spending in excess of $250 in private technician fees at iinets request to find iinet has a faulty line connected to our house, they totally deny our claim for compensation.

If you want dial up speeds, uncompassionate, unfair customer service then iinet have made a business out of it. Literally, over 100 service drop outs each month, speeds of 1mb at best when connected over 6 months and they do nothing but laugh at you.

Never choose iinet. They don't care at all about their customers


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 broadband reviews

Company: Aussie Broadband

Submitted by: Stuart

From: Blackheath, NSW

Date: July 7, 2018

Plan Name: $74/Month NBN

Broadband Type: ADSL2+

Monthly Cost: $74

Activation Time: 1 hour

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92%


Pros: Great customer service.

Cons: None.

Comments: Great customer service and a very reliable NBN connection. The best telco I have been with - and I have tried about 10 over the last 20 years. Support is also excellent and you get to speak with someone located in Australia. Highly recommended and I don't say that lightly!


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 broadband reviews

Company: iinet

Submitted by: Gkerrqld

From: Brisbane, QLD

Date: May 9, 2018

Plan Name: iinet Business

Broadband Type: ADSL2+

Monthly Cost: $154

Activation Time: 12 days

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5%


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26%


Pros: Their advertising

Cons: Customer service and connection

Comments: Moved into new office space (to floors down in the same building), IInet communicated poorly over who would take responsibility for the physical connection. No issue paid an additional $525 to get a third party in to make the connection.

Somehow they gave use a new landline number and disconnected the business number we had been using for four years. Honest mistake I'm sure. After contacting them to get it changed back because our clients were getting a disconnection notice, the customer service officer explained that it was likely our fault but no real explanation why.

He then huffs and puffed about changing it back and that it would be a couple of days, I highlighted again that it was our business number and our lively hood. This had no real impact as he put me on hold for 30 minutes straight.

I asked to speak with his manager hoping to move things along, this made no difference and asked to speak to his manager which I was told they were to busy to speak with me and that they may get back to me in a week (never happened). So phone line was reconnected after two days great.

One week later they disconnect the internet connection; I contact them again after being on hold I am told they it looks like a DNS issue with the number they had reconnected and they their team didn't start for another three hours, it was 9 am.

I have now had to send my team of four home while I wait for them to come back to me.

Once again the customer service officer was not exactly rude but just sounded like he had better things to be doing.


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 broadband reviews

Company: iinet

Submitted by: Ricky

From: Fremantle, WA

Date: April 17, 2018

Plan Name: internet

Broadband Type: ADSL2+

Monthly Cost: $60

Activation Time: 12 days

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19%


Pros: Good advertising

Cons: Internet & support service

Comments: Really intermittent internet reception. It used to be good but then "somehow" they have dropped the quality a lot in the last year. Loading a webpage takes minutes. We can never watch movies without it stopping every few minutes.
Maybe they could sort it out if it wasn't such a HUGE wait time on the phone! It is so disappointing when all one gets is such poor internet AND service. All iiNet care about is getting you to sign up.
For internet speed, Australia is rated in the same league as Mongolia, Belarus & Mexico.


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 broadband reviews

Company: TPG

Submitted by: Wuulfe

From: Arncliffe, NSW

Date: April 9, 2018

Plan Name: $79.99 NBN plan

Broadband Type: Satellite

Monthly Cost: $80

Activation Time: So far 10+

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6%


Pros: None at all worst ever experienced

Cons: No customer support, broken lies and failure to assist

Comments: We moved house 1 1/2 hours across town to an apartment. Paid $300 for a new development charge on the 15th March that TPG direct debuted off my credit card. Tried to have nbn installed on the 29th March and was told it was activated. It was not. Spent - so far the last 10+ days being lied to by TPG that the address we sent them (screenshot of the actual lease address to their email with a shot of the nbn box and it’s serial code) was not the correct address and it was being drawn out on a long process for bad customer service as well as broken promises and lies.
Called NBN itself to get the accurate address id and they mailed me back and I forwarded that to TPG to connect on the 4th April. I heard nothing from them and called 6th April at which point they decided to action that information at the point of my phone call even though they had that info for 2 days. I was lied again as I’ve lost count how many times my follow ups had been escalated and had no action on any of them. Forwarded to head case managers who actually don’t have a clue what their doing except for themselves and in no way assisting the customer. Infuriation turned to outrage when I called today (10th April) where they said that because they were given the wrong information (we gave them what was on the lease and what nbn sent us to match to their data) we would need to pay another $300 to continue (but they were going to see about waiving that fee - which by the sound of things they won’t - and I’m still waiting.
I have called an ombudsman because this is the worst customer failed service I’ve ever had, I’ve called another isp and they have told me that since tpg have not activated the service I’m entitled to get that $300 back but TPG seem to firstly refuse the refund and secondly saying some other source took the $300 out even though it says TPG in the cc statement.
The ombudsman and NBN complaints line themselves had said that TPG asking for another handout of $300 is not policy because the mistake was theirs not mine and I’ve paid $300 already for a service they haven’t activated.
So next step is a solicitor to get my money back. But avoid this company because it has gone above and beyond any element of anything I have ever dealt with before. Utterly appalling and unacceptable.


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 broadband reviews

Company: Dodo

Submitted by: Amberk77

From: Greensborough, VIC

Date: April 5, 2018

Plan Name: Unlimited

Broadband Type: ADSL

Monthly Cost: $70

Activation Time: 25 days

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34%


Pros: None at all

Cons: Liars, incompetent, useless

Comments: Absolutely appalling company.

I had to spend over 16hours on the phone trying to get a modem and in the end had to go pick one up. Spent another 4+ hours trying to get the cancellation organised when dodo couldn't provide internet due to a move of house (less than 15k's from where I was).

Not one staff member did what they said they would, not one... I have had to make dozens of calls to them and spoke to dozens of staff. Neach and every one is incompetent.

This company is the most disgusting, incompetent, appalling, ridiculous, useless, pathetic and abhorrent company I have ever dealt with..

Avoid them at all cost..


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 broadband reviews

Company: Aussie Broadband

Submitted by: Wayne1150

From: Monbulk, VIC

Date: March 28, 2018

Plan Name: 50 / 40

Broadband Type: ADSL2+

Monthly Cost: $75

Activation Time: 1 days

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73%


Pros: Its all Australian a BIG PLUS

Cons: Expected better speeds

Comments: Very fast and efficient with connection to a new NBN without any hassles which was a blessing in itself


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 broadband reviews

Company: OptusNet

Submitted by: Albert.monroe

From: brisbane, QLD

Date: March 20, 2018

Plan Name: naked broadband

Broadband Type: ADSL

Monthly Cost: $99

Activation Time: 21 days

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35%


Pros: They don't have too many drop-outs

Cons: They often lie, cheat, etc.

Comments: Don't sign up with Optus as they insist we pay a month in advance but when we leave, they cut our connection instead of giving us that extra month we payed for.
Then to add insult to injury, they take out another month's fee after we cancel our account with them. PLEASE BLOCK OPTUS WITH YOUR BANK (where Optus directly debits your account) when you leave them.
When we complain to Optus, they say they don't charge a month in advance but when we're about to sign up with them, they admit to charging us a month in advance!


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 broadband reviews

Company: Aussie Broadband

Submitted by: Mxnwm

From: Montomorency, VIC

Date: March 13, 2018

Plan Name: Max Newman

Broadband Type: ADSL

Monthly Cost: $80

Activation Time: 60 days

100%


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87%


Pros: Technical and dedicated to fair service

Cons: none

Comments: AB has been a perfect performer and the HFC service i receive far exceeds the FTTB plan from iinet where they oversubscribed my CVC


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 broadband reviews

Company: Spintel

Submitted by: Bertttles

From: Minto, NSW

Date: February 20, 2018

Plan Name: Na

Broadband Type: ADSL2+

Monthly Cost: $49

Activation Time: 45 days

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25%


Pros: Cheap

Cons: Fraudulent sales representative, terrible support.

Comments: Ordered adsl+2.

First time I signed up, I made a point to confirm if there was any additional charges that may be made. Sales representative said "no", then I'm my first bill there were additional fees that were not explained by the sales representative. I tried to dispute this, Spintel did not care.

My service got disconnected as I had changed cards and did not inform them of my new card details in-time. When I called to reconnect my internet, I informed the sales agent that I have no mobile data currently and I require the internet ASAP. They mislead me, causing me to believe I would have internet in roughly 2-5 business days. Over 1.5 months later, I finally get the internet. Oh and they charged me for 1.5 months of internet which I did not use, as I did not have.

Called to cancel subscription, sales agent (Travis) said they had the right to charge me for services I did not pay my December bill (sounds like extortion to me).


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