Member Login

WIN a $100 Voucher

Recent User Reviews


Below you will find Broadband Company reviews that have been recently added. Click on the company name for more information on that company.

 broadband reviews

Company: Aussie Broadband

Submitted by: Storky

From: Berwick, VIC

Date: March 23, 2019

Plan Name: 25/100

Broadband Type: NBN

Monthly Cost: $55

Activation Time: 1 days

80%


100%


100%


100%


60%


100%



90%


Pros: Excellent technical support.

Cons: Wished I had shares in it !

Comments: From paying $80 pm for 19 mbps I now get a faster speed for less $
LOVE IT ! !


User Comments: 0 | Add Comment | New Topic
 broadband reviews

Company: Spintel

Submitted by: Misscara

From: Gardenvale, VIC

Date: March 22, 2019

Plan Name: Cara Willis

Broadband Type: Wireless

Monthly Cost: $75

Activation Time: 10 days

5%


5%


20%


5%


5%


5%



8%


Pros: It's cheap

Cons: It doesn't work.

Comments: Broadband drops out every few minutes. Takes forever to load when it does work.


User Comments: 0 | Add Comment | New Topic
 broadband reviews

Company: Aussie Broadband

Submitted by: Wmcd01

From: Healesville, NSW

Date: March 22, 2019

Plan Name: Standard Plus nbn 50

Broadband Type: NBN

Monthly Cost: $76

Activation Time: 2 days

100%


90%


100%


90%


95%


90%



94%


Pros: Excellent service, value, plan options

Cons: None

Comments: Excellent speed, only constrained by the FTTN copper line, No slow down during peak times, Knowledgeable support staff who are Australian, helpful, easy to understand


User Comments: 0 | Add Comment | New Topic
 broadband reviews

Company: Spintel

Submitted by: Stephf

From: maroubra, NSW

Date: March 18, 2019

Plan Name: unlimited

Broadband Type: ADSL

Monthly Cost: $55

Activation Time: 14 days

5%


5%


5%


5%


5%


5%



5%


Pros: Nothing

Cons: Terrible customer service, reliability and faults team

Comments: We have so far paid for 2 months of internet with Spintel and received 4 days worth. The customer service operators are very unhelpful. We have spent hours on the phone to them over the past weeks and have made no progress. They frequently organise a day to update us or call us back but never once have without us having to contact us first. They refuse to offer compensation until the fault is resolved but we are struggling to see when that will be at this point.
Terrible internet, terrible customer service, terrible faults department!!


User Comments: 0 | Add Comment | New Topic
 broadband reviews

Company: iinet

Submitted by: Jasonl

From: Hunters Hill, NSW

Date: March 18, 2019

Plan Name: NBN 50

Broadband Type: NBN

Monthly Cost: $80

Activation Time: 10 days

20%


20%


5%


50%


50%


30%



29%


Pros: Not much

Cons: Horrendous Customer Service

Comments: I'd been using iinet for probably 15 years or more in total (starting from Satellite, to ADSL, then NBN), and I was always extremely happy with their service. The connections were reliable, and on the rare occasion that I needed their support, I was always speaking to somebody competent and willing to help. I happily recommended iinet to anybody who asked. However, over the past year or so, things seem to have changed drastically. Over the past few months, our NBN connection had had several dropouts. Sometimes only brief, but sometimes for hours or days, but the biggest change was in the quality of their support agents. In Feb 2019, we had an extended dropout. After waiting for a few hours, I eventually phoned tech support. They started by forcing me to go through the usual rigmarole of restarting the modem, factory reset, running tests, etc. After spending an hour or more on the phone, they said they would have to report the fault to NBN Co, and that it would be fixed within 24-48 hours. So, I waited. After 2 more days of no Internet, I sent an email. No response. I also tried their online form. No response. I eventually tried phoning again. I was once again forced to go through the troubleshooting rigmarole, and once again wasted more than an hour of my time. The agent eventually said the same thing. NBN fault report. 24-48 hours. So, I waited again. After a few more days of no connection (now about a week in total), I’d had enough. I decided to ditch iinet and move to Telstra. Then, to make this bad experience even worse, they said I would have to pay the cancellation fee. I said that I shouldn’t have to pay a fee, since it was them who had failed to provide a service for a week or more. But they insisted, and said that I hadn’t given them sufficient opportunity to rectify the problem before cancelling. They passed me from one person to another on the phone, wasting another couple of hours of my time, but in the end I got nowhere. They even acknowledged that the 2 different support agents that I had spoken to had neglected to log the faults with NBN, which is why the problem hadn't been fixed. But it didn’t matter, and they went ahead and charged the cancellation fee anyway. I really can’t believe how a once outstanding company has turned into such a poor quality, money-grabbing operation in such a short period of time. Such a shame. I will warn everybody away from iinet from now on, and I will also be filing a complaint with the appropriate government bodies.


User Comments: 0 | Add Comment | New Topic
 broadband reviews

Company: Aussie Broadband

Submitted by: Talev-au

From: Lalor, VIC

Date: March 18, 2019

Plan Name: NBN 50

Broadband Type: NBN

Monthly Cost: $79

Activation Time: 1 days

100%


100%


100%


100%


100%


100%



100%


Pros: Too many to list quite frankly.

Cons: Nothing negative to report

Comments: A friend recommended Aussie Broadband to me and I must say what a recommendation it was. Ever since connecting it I cannot fault them for anything, ranging from their connection speeds to technical support. Would HIGHLY recommend Aussie Broadband to anyone without thinking twice.


User Comments: 0 | Add Comment | New Topic
 broadband reviews

Company: TPG

Submitted by: Jwood16

From: Clayfield, QLD

Date: March 16, 2019

Plan Name: NBN50

Broadband Type: NBN

Monthly Cost: $70

Activation Time: Still waiting

5%


5%


5%


5%


5%


5%



5%


Pros: No positives

Cons: Everything about this company has been a negative experience

Comments: Charged me heaps of money, provided no internet. Every time I ring they give a different excuse: ie we are awaiting a notification, our system is down etc etc. They have listed A-Z of excuses to give people over the phone. They refuse to direct me towards getting a refund. I am disgusted with their customer service and with their sham of a company. Beyond disappointed and mad at the time wasted on hold, waiting around for technicians that never bother to show up, customer service giving me millions of excuses, and continuing to be charged. Would give negative stars if possible.


User Comments: 0 | Add Comment | New Topic
 broadband reviews

Company: TPG

Submitted by: Jamescbrennan73

From: warriewood, NSW

Date: March 15, 2019

Plan Name: Unlimited ADSL

Broadband Type: ADSL2

Monthly Cost: $79

Activation Time: 7 days

5%


20%


5%


50%


50%


20%



25%


Pros: Cheap

Cons: You get what you pay for

Comments: Crooks, scammers, liars, and thieves. their product quality sucks. I raised tech support and asked for cancellation within first 30 days. They wasted hours of my life trying to troubleshoot over the phone. Took weeks to convince them to send someone out, only to say there is nothing wrong. Tried to cancel, but their cancellation dept is only available via email. Sent cancellation request and was told I would have to pay $350 break fee. Tried to fight it, but they would not put me through to the elusive "cancellation department". They would email, send texts to tell me to call, then they were not available. I was finally able to escalate to a "manager" at the call center who told me they would handle my case and make a recommendation in 1 week. 1 week passed, no call. So I called. Couldn't get through. A week later I finally get through to someone who says that the "manager" was in the hospital and would be back next week. If I wanted it reassigned to another person, that person would need a week to get acquainted with my file. They gave me the run around like this for over a month. Finally I raised a complaint to the Telecom Industry Ombudsman. Their TIO complaints officer called me to talk through my issue. He tried to get me to start all over again with troubleshooting. I politely (!) declined. He said that if I refused then the TIO would dismiss my case. When I called his bluff, he said they would be willing to let me out of my contract for $99. Again, I politely declined and told them next step would be ACCC. He siad the TIO and ACCC had no jurisdiction and it was solely up to him what the outcome would be. I said "fine, we'll see". He called me back 2 days later and said that in the spirit of goodwill, he would be willing to let me cancel without fees. I have since switched to Telstra, and my speeds are 2-3x what they were on TPG and more consistent, no dropouts.

Oh, last thing, I am pretty sure that all the people that I spoke with at TPG were actually the same 2 people (male and female) pretending to be other people.


User Comments: 0 | Add Comment | New Topic
 broadband reviews

Company: TPG

Submitted by: Dseery

From: Paddington, QLD

Date: March 14, 2019

Plan Name: Denise Seery

Broadband Type: ADSL2

Monthly Cost: $60

Activation Time: 40 days

5%


5%


5%


5%


5%


5%



5%


Pros: None

Cons: Customer service; installation times

Comments: Following 10 phone calls with hours of sitting on hold, $175 upfront fee, a month waiting for an installation, a horrifically rude technician who didnt show up for the installation!. PAINFUL customer support staff who would only repeat rehearsed responses to me when I voiced my issues about the service, a refusal to refund my $175 after I was told I would have to wait 2 months for an installation.... they finally send me a text message saying that the infrastructure they need is not even available at the property to supply me with the internet through them. Are these guys actually supposed to be a legitimate company...? They even outright say that 20 days is their standard for installation, and it will take the full 20.


User Comments: 0 | Add Comment | New Topic
 broadband reviews

Company: Aussie Broadband

Submitted by: Robert

From: Greenbank, QLD

Date: March 7, 2019

Plan Name: basic plan

Broadband Type: NBN

Monthly Cost: $75

Activation Time: 8days

65%


95%


100%


95%


95%


100%



92%


Pros: Fanatstic Coy to deal with

Cons: None

Comments: Never had a problem with good speeds of download and upload


User Comments: 0 | Add Comment | New Topic
 broadband reviews

Company: Aussie Broadband

Submitted by: Vijvis

From: Mount Kuring-Gai, NSW

Date: February 28, 2019

Plan Name: Power User

Broadband Type: NBN

Monthly Cost: $99

Activation Time: 15 days

100%


100%


100%


100%


100%


100%



100%


Pros: Excellent network, friendly and knowledgeable local staff

Cons: None

Comments: I pre-ordered my FTTC NBN connection prior to my area going RFS. The connection was done on the day the area went RFS. However I had to wait four weeks for a NBN technician to come and connect me. It's been just two weeks since I have been connected and the connection has been rock solid. I called customer service a couple of times and the staff are very knowledgeable and friendly. Extremely happy to support a true Aussie firm when times are tough. Keep up the good work!!!


User Comments: 0 | Add Comment | New Topic
 broadband reviews

Company: Aussie Broadband

Submitted by: Christine.1218

From: Doncaster East, VIC

Date: February 14, 2019

Plan Name: Christine Pentland

Broadband Type: NBN

Monthly Cost: $57

Activation Time: 1 days

90%


100%


90%


80%


90%


100%



92%


Pros: Reliable, Economical, Quick to reply to questions

Cons: So far, just not totally happy with voip 'phone as described hereunder.

Comments: My internet is so reliable now - before joining Aussie Broadband with nbn, my internet used to go down several times a day for many months. Connection speed is much better than before. Able to tailor requirements with A.B. so no wasted costs. So far, not so happy with voip 'phone abilities using a Telstra DECT 6.0 phone, though, but hoping to sort that out today.


User Comments: 0 | Add Comment | New Topic
 broadband reviews

Company: TPG

Submitted by: Yogarora

From: Moonee Ponds, VIC

Date: February 13, 2019

Plan Name: Yogesh Arora

Broadband Type: NBN

Monthly Cost: $60

Activation Time: 50 days

5%


10%


10%


5%


5%


5%



7%


Pros: TPG Worse than Worst

Cons: TPG worse than worst

Comments: I signed up for 18 month contract with TPG at my rented home in Brighton. I paid initial set-up fees and was told that during contract period, if I relocate to another place, then there will be no additional charges I.e. No new set-up fees. This is standard 18 month SL contract offered by TPG. However, I moved to my own home in Moonee ponds. When I requested my connection to be moved to new place, I was told my home is not NBN-ready yet and only option I can avail is ADSL2. In clear breach of original contract, "change of location fee" of 99$ has been charged again. I was also told that after 6 months, my home will be NBN-ready and I will be asked to move to NBN again. I learned that I will be charged 300 $ as NBN set-up fee plus some router fees etc. This is Rip-off by TPG. Though, I have already raised this complaint with Ombudsman and pending decision, I believe TPG is morally corrupt company.


User Comments: 0 | Add Comment | New Topic
 broadband reviews

Company: Aussie Broadband

Submitted by: Hugson

From: Point Clare, NSW

Date: February 7, 2019

Plan Name: Power User

Broadband Type: NBN

Monthly Cost: $99

Activation Time: Less than a day

100%


100%


100%


100%


100%


90%



98%


Pros: Responsive, competent

Cons: None found

Comments: As a Skymesh user, I was unimpressed to discover I had been sold to another company, who then proceeded to start our new relationship by making the Internet unavailable for several days. Aussie Broadband signed me up and connected me in less than 1 business day, and I have experienced no problems whatever.


User Comments: 0 | Add Comment | New Topic
 broadband reviews

Company: Aussie Broadband

Submitted by: Chrisyy

From: Baldivis, WA

Date: February 5, 2019

Plan Name: NBN 100/40

Broadband Type: NBN

Monthly Cost: $85

Activation Time: 14 days exact

85%


100%


100%


100%


100%


100%



98%


Pros: No Bull, Honest, Reliable

Cons: None to report

Comments: I am happy with this ISP because 1. the way they showed their information(through leaflets) and then on their website and also as they handled my order online via email, they where so clear and easy to understand. The way they represent their service is actually a staple for all other I believe. They are Honest about their service and it shows in the evidence they provide. What I most like is the honest way they conduct their business and their follow up to my first service being installed, they where like a close family member always keeping me updated, showing that they really care.Thanks AussieBroadband, may you continue to be a blessing to more of Australia. Chris Y.


User Comments: 0 | Add Comment | New Topic
 broadband reviews

Company: TPG

Submitted by: Jttht

From: Sydney, NSW

Date: February 4, 2019

Plan Name: NBN Fibre

Broadband Type: NBN

Monthly Cost: $99

Activation Time: 40 days

5%


5%


5%


5%


5%


5%



5%


Pros: Nothing

Cons: Too many...

Comments: It is evident that TPG does NOT gives a shit about their customers or customer service. Take a look at all the reviews they got on different websites... What TPG call centers stupidly, arrogantly or ignorantly failed to realise is that pissing off your customers will ONLY means one thing = NO BUSINESS.

As customers, we are NOT stupid nor put up with TPG's way of managing their customers. I had to pressure and show them how to do their job as they think they can get away with doing nothing and saying "no idea" is an answer. As of today, I have cancelled my account with these monkeys and give my money to one of your competitors. There is NO way I'm going back to use any of TPG service even if it's offered for FREE, it's not worth my sanity!!! Bye Bye


User Comments: 0 | Add Comment | New Topic
 broadband reviews

Company: Aussie Broadband

Submitted by: Beverleymurphy

From: Port Macquarie, NSW

Date: January 29, 2019

Plan Name: Beverley Murphy

Broadband Type: NBN

Monthly Cost: $75

Activation Time: 8 days

50%


70%


65%


70%


50%


50%



59%


Pros: it is all satisfactory

Cons: waiting time can be slow

Comments: Painless transition when you buy oz modem ,recommended. Good not to spend hours chatting overseas ,sometimes accents hard to decipher, no problems with O.B.B.


User Comments: 0 | Add Comment | New Topic
 broadband reviews

Company: Aussie Broadband

Submitted by: Tonyk

From: Dorrigo, NSW

Date: January 29, 2019

Plan Name: NBN 25/5 Mb + VOIP + mobiles

Broadband Type: NBN

Monthly Cost: $86

Activation Time: ~7

100%


100%


100%


100%


100%


100%



100%


Pros: Services exceed claims, mobiles use Telstra network, a single post-pay bill, it is a complete telco service provider

Cons: can be a long queue for tech. support, no email communication port for users

Comments: Staff have always been polite, friendly , helpful and knowledgeable and the Co. has delivered more than it promised. It is refreshing to have someone do good business without having to be forced.


User Comments: 0 | Add Comment | New Topic
 broadband reviews

Company: Aussie Broadband

Submitted by: Kumonportlinc

From: Port Lincoln 5606, SA

Date: January 15, 2019

Plan Name: Basic Personal Plan

Broadband Type: NBN

Monthly Cost: $55

Activation Time: 10 working days

60%


100%


100%


95%


50%


75%



80%


Pros: Easy to understand the admin and tech dialogue

Cons: Lack of co-operation by Telstra caused the only headache by quarantining our landline number delaying porting our landline number

Comments: Justify !!! Telstra Dialup and Bigpond for 30 years - 30 years too long.
Aussie BB means service, technical performance and intelligibilty right at the top of the scale.


User Comments: 0 | Add Comment | New Topic
 broadband reviews

Company: Aussie Broadband

Submitted by: Gewman

From: Balmain, NSW

Date: January 9, 2019

Plan Name: 50Mbs

Broadband Type: NBN

Monthly Cost: $80

Activation Time: 1 days

95%


95%


95%


80%


50%


80%



83%


Pros: speed

Cons: none so far

Comments: we were on ADSL2+ beforehand, and getting around 10-15Mbs depending on the time of day. we now get mostly 90, which is great. and the upload speed is up around 25-30 compared to maybe 1-2. support has been easy and immediate. very happy so far with aussie.


User Comments: 0 | Add Comment | New Topic
1 2 3 4 ... 30 Next >>