Member Login

WIN a $100 Voucher

Recent User Reviews


Below you will find Broadband Company reviews that have been recently added. Click on the company name for more information on that company.

 broadband reviews

Company: TPG

Submitted by: Petercontra

From: Balmain, NSW

Date: May 13, 2019

Plan Name: ADSL Home BUndle Unlimited

Broadband Type: ADSL2

Monthly Cost: $80

Activation Time: 35 and counting

5%


20%


5%


5%


5%


5%



8%


Pros: none

Cons: none

Comments: existing customer moving house - took 30 + days to get a guy to new premises - tech came to house - 5 minutes later dissapeared - never to come back - still waiting for him to finish install - TPG cant tell me who he is -nothing at all as he hasn't listed a report - amazingly bad customer service - AVOID AT ALL COSTS


User Comments: 0 | Add Comment | New Topic
 broadband reviews

Company: iinet

Submitted by: Brian

From: Macleod, VIC

Date: May 2, 2019

Plan Name: NBB100

Broadband Type: NBN

Monthly Cost: $90

Activation Time: 7 days

5%


5%


5%


50%


5%


5%



13%


Pros: Nil

Cons: unreliable, Dishonest and poor customer service.

Comments: Terrible service, constant issues with internet dropping out or not getting speed that was promised. I have spent 8hrs on the phone over a four week period to fix my internet which they took a week to fix and then same problem again 2 weeks later NO INTERNET. When I told them I was cancelling my month to month contract because I was not happy with their service I was promised a months credit and credit for all my downtime if I stayed with them. I said ok but if it keeps happening I will change providers. Two weeks later no internet again and when I called they said they will get back to me within 24 to 48 hours to let me know when someone will come out to fix it. I told them that's not good enough and cancel my service. It took 2 hours on the phone just tocancel my internet with them. Then I received an email telling me that they are only giving me a $9.50 credit followed by another email saying that my new invoice is due by the 30th May for $90. I can definitely say that they won't be getting any payment from me for the above amount. This company lacks customer service, honesty and integrity. All they worry about is ripping people off. When I was on adsl I was with Optus and stayed with them for 15 years, When nbn became available I chose iinet because they sponsor the Hawthorn football club so as a loyal Hawthorn nember I chose iinet. What a big mistake that was. Bottom line is, If you want reliable internet and good customer service then iinet is not for you


User Comments: 0 | Add Comment | New Topic
 broadband reviews

Company: TPG

Submitted by: Laura-lee

From: Suffolk Park, NSW

Date: April 27, 2019

Plan Name: Laura-Lee Bowers

Broadband Type: NBN

Monthly Cost: $99

Activation Time: Not activated yet

50%


5%


5%


5%


5%


5%



13%


Pros: None

Cons: They are crooks

Comments: Absolutely the WORST company. We were charged $100 when we were inelligible for an appointment to even be made . We were assured literally 5 times over the phone when we signed up that we had a 5 day Grace period where we would receive a full refund if we cancelled. We couldn't even make the appointment! We cancelled 2 days after. They have been giving us the run around for 2 weeks. No refund has been issued, we've sent at least 8 emails and called 4 times. They are the absolute WORST company I've EVER dealt with.


User Comments: 0 | Add Comment | New Topic
 broadband reviews

Company: Spintel

Submitted by: Rangiegaz

From: Bendigo, VIC

Date: April 23, 2019

Plan Name: General

Broadband Type: NBN

Monthly Cost: $89

Activation Time: 1 days

100%


100%


100%


80%


75%


85%



90%


Pros: Very helpful staff incase of difficulties, which have been minor.

Cons: Can't fault as yet

Comments: Very prompt service and helpful staff.Happy with 62mbps and similar upload. Would recommend even though others seem to have probs.


User Comments: 0 | Add Comment | New Topic
 broadband reviews

Company: Aussie Broadband

Submitted by: Jamiescott47

From: North haven, NSW

Date: April 13, 2019

Plan Name: FTTN

Broadband Type: NBN

Monthly Cost: $55

Activation Time: 2 days

100%


100%


100%


95%


95%


100%



98%


Pros: Great customer support, transparent service, consistent service

Cons: Their website is abit old school to navigate

Comments: I love how they publish their ping times and their cvc provisioned. They have great service and their new app is just amazing


User Comments: 0 | Add Comment | New Topic
 broadband reviews

Company: Aussie Broadband

Submitted by: Loconn

From: Balwyn, VIC

Date: April 12, 2019

Plan Name: Unkimited 25 mbps

Broadband Type: NBN

Monthly Cost: $69

Activation Time: Roughly 2 weeks

50%


95%


90%


80%


50%


70%



73%


Pros: Staff are helpful and internet service is reliable.

Cons: The modem supplied by Aussie Broadband has below average WI-FI capacities.

Comments: No further comments. I have mentioned what I want to say above.


User Comments: 0 | Add Comment | New Topic
 broadband reviews

Company: Aussie Broadband

Submitted by: Abluex

From: Moree, NSW

Date: April 12, 2019

Plan Name: Alexander Burey

Broadband Type: NBN

Monthly Cost: $79

Activation Time: 1 days

85%


100%


90%


100%


100%


90%



94%


Pros: Realtime CVC Usage, Plug and Play modem, Australian Support, No Congestion Issues

Cons: Hard to find any negatives at this point to be honest.

Comments: Brilliant speeds with no congestion issues in Moree, NSW hooked up to Tamworth Exchange. Sign up was quick and easy and modem was plug and play. They brought out a new app and its handy that as an IT technician I can do my own service tests without calling them or see CVC Usage in realtime. Thanks blokes and lasses at Aussie :)


User Comments: 0 | Add Comment | New Topic
 broadband reviews

Company: Aussie Broadband

Submitted by: Lindsay

From: Darlington, WA

Date: March 27, 2019

Plan Name: 5/25 100Gb

Broadband Type: NBN

Monthly Cost: $55

Activation Time: 14 days

80%


95%


95%


95%


90%


95%



92%


Pros: Brilliant Call Centre access

Cons: VOIP features somewhat lacking

Comments: A No Frills company who DO deliver what they promise most of the time.Outages are to be expected but at least AussieBB let you know unlike other ISP's who either dont know or simply will not say they have problems.
For what we get pricing is good and suits our need very well.
Technical support is also very good and they DO go that extra bit to sort things out promptly when there are issues such as experienced at cutover from ADSL.
Since going to Aussie BB I have recommended others to make the same move and 2 have done so.


User Comments: 0 | Add Comment | New Topic
 broadband reviews

Company: Aussie Broadband

Submitted by: Arsisxx

From: Wangaratta, VIC

Date: March 26, 2019

Plan Name: $100 Familly plan

Broadband Type: NBN

Monthly Cost: $100

Activation Time: 1 days

100%


100%


100%


100%


100%


100%



100%


Pros: everything

Cons: not enough people using them!

Comments: The support bloke I spoke with was based in Mulwala.


User Comments: 0 | Add Comment | New Topic
 broadband reviews

Company: Aussie Broadband

Submitted by: Storky

From: Berwick, VIC

Date: March 23, 2019

Plan Name: 25/100

Broadband Type: NBN

Monthly Cost: $55

Activation Time: 1 days

80%


100%


100%


100%


60%


100%



90%


Pros: Excellent technical support.

Cons: Wished I had shares in it !

Comments: From paying $80 pm for 19 mbps I now get a faster speed for less $
LOVE IT ! !


User Comments: 0 | Add Comment | New Topic
 broadband reviews

Company: Spintel

Submitted by: Misscara

From: Gardenvale, VIC

Date: March 22, 2019

Plan Name: Cara Willis

Broadband Type: Wireless

Monthly Cost: $75

Activation Time: 10 days

5%


5%


20%


5%


5%


5%



8%


Pros: It's cheap

Cons: It doesn't work.

Comments: Broadband drops out every few minutes. Takes forever to load when it does work.


User Comments: 0 | Add Comment | New Topic
 broadband reviews

Company: Aussie Broadband

Submitted by: Wmcd01

From: Healesville, NSW

Date: March 22, 2019

Plan Name: Standard Plus nbn 50

Broadband Type: NBN

Monthly Cost: $76

Activation Time: 2 days

100%


90%


100%


90%


95%


90%



94%


Pros: Excellent service, value, plan options

Cons: None

Comments: Excellent speed, only constrained by the FTTN copper line, No slow down during peak times, Knowledgeable support staff who are Australian, helpful, easy to understand


User Comments: 0 | Add Comment | New Topic
 broadband reviews

Company: Spintel

Submitted by: Stephf

From: maroubra, NSW

Date: March 18, 2019

Plan Name: unlimited

Broadband Type: ADSL

Monthly Cost: $55

Activation Time: 14 days

5%


5%


5%


5%


5%


5%



5%


Pros: Nothing

Cons: Terrible customer service, reliability and faults team

Comments: We have so far paid for 2 months of internet with Spintel and received 4 days worth. The customer service operators are very unhelpful. We have spent hours on the phone to them over the past weeks and have made no progress. They frequently organise a day to update us or call us back but never once have without us having to contact us first. They refuse to offer compensation until the fault is resolved but we are struggling to see when that will be at this point.
Terrible internet, terrible customer service, terrible faults department!!


User Comments: 0 | Add Comment | New Topic
 broadband reviews

Company: iinet

Submitted by: Jasonl

From: Hunters Hill, NSW

Date: March 18, 2019

Plan Name: NBN 50

Broadband Type: NBN

Monthly Cost: $80

Activation Time: 10 days

20%


20%


5%


50%


50%


30%



29%


Pros: Not much

Cons: Horrendous Customer Service

Comments: I'd been using iinet for probably 15 years or more in total (starting from Satellite, to ADSL, then NBN), and I was always extremely happy with their service. The connections were reliable, and on the rare occasion that I needed their support, I was always speaking to somebody competent and willing to help. I happily recommended iinet to anybody who asked. However, over the past year or so, things seem to have changed drastically. Over the past few months, our NBN connection had had several dropouts. Sometimes only brief, but sometimes for hours or days, but the biggest change was in the quality of their support agents. In Feb 2019, we had an extended dropout. After waiting for a few hours, I eventually phoned tech support. They started by forcing me to go through the usual rigmarole of restarting the modem, factory reset, running tests, etc. After spending an hour or more on the phone, they said they would have to report the fault to NBN Co, and that it would be fixed within 24-48 hours. So, I waited. After 2 more days of no Internet, I sent an email. No response. I also tried their online form. No response. I eventually tried phoning again. I was once again forced to go through the troubleshooting rigmarole, and once again wasted more than an hour of my time. The agent eventually said the same thing. NBN fault report. 24-48 hours. So, I waited again. After a few more days of no connection (now about a week in total), I’d had enough. I decided to ditch iinet and move to Telstra. Then, to make this bad experience even worse, they said I would have to pay the cancellation fee. I said that I shouldn’t have to pay a fee, since it was them who had failed to provide a service for a week or more. But they insisted, and said that I hadn’t given them sufficient opportunity to rectify the problem before cancelling. They passed me from one person to another on the phone, wasting another couple of hours of my time, but in the end I got nowhere. They even acknowledged that the 2 different support agents that I had spoken to had neglected to log the faults with NBN, which is why the problem hadn't been fixed. But it didn’t matter, and they went ahead and charged the cancellation fee anyway. I really can’t believe how a once outstanding company has turned into such a poor quality, money-grabbing operation in such a short period of time. Such a shame. I will warn everybody away from iinet from now on, and I will also be filing a complaint with the appropriate government bodies.


User Comments: 0 | Add Comment | New Topic
 broadband reviews

Company: Aussie Broadband

Submitted by: Talev-au

From: Lalor, VIC

Date: March 18, 2019

Plan Name: NBN 50

Broadband Type: NBN

Monthly Cost: $79

Activation Time: 1 days

100%


100%


100%


100%


100%


100%



100%


Pros: Too many to list quite frankly.

Cons: Nothing negative to report

Comments: A friend recommended Aussie Broadband to me and I must say what a recommendation it was. Ever since connecting it I cannot fault them for anything, ranging from their connection speeds to technical support. Would HIGHLY recommend Aussie Broadband to anyone without thinking twice.


User Comments: 0 | Add Comment | New Topic
 broadband reviews

Company: TPG

Submitted by: Jwood16

From: Clayfield, QLD

Date: March 16, 2019

Plan Name: NBN50

Broadband Type: NBN

Monthly Cost: $70

Activation Time: Still waiting

5%


5%


5%


5%


5%


5%



5%


Pros: No positives

Cons: Everything about this company has been a negative experience

Comments: Charged me heaps of money, provided no internet. Every time I ring they give a different excuse: ie we are awaiting a notification, our system is down etc etc. They have listed A-Z of excuses to give people over the phone. They refuse to direct me towards getting a refund. I am disgusted with their customer service and with their sham of a company. Beyond disappointed and mad at the time wasted on hold, waiting around for technicians that never bother to show up, customer service giving me millions of excuses, and continuing to be charged. Would give negative stars if possible.


User Comments: 0 | Add Comment | New Topic
 broadband reviews

Company: TPG

Submitted by: Jamescbrennan73

From: warriewood, NSW

Date: March 15, 2019

Plan Name: Unlimited ADSL

Broadband Type: ADSL2

Monthly Cost: $79

Activation Time: 7 days

5%


20%


5%


50%


50%


20%



25%


Pros: Cheap

Cons: You get what you pay for

Comments: Crooks, scammers, liars, and thieves. their product quality sucks. I raised tech support and asked for cancellation within first 30 days. They wasted hours of my life trying to troubleshoot over the phone. Took weeks to convince them to send someone out, only to say there is nothing wrong. Tried to cancel, but their cancellation dept is only available via email. Sent cancellation request and was told I would have to pay $350 break fee. Tried to fight it, but they would not put me through to the elusive "cancellation department". They would email, send texts to tell me to call, then they were not available. I was finally able to escalate to a "manager" at the call center who told me they would handle my case and make a recommendation in 1 week. 1 week passed, no call. So I called. Couldn't get through. A week later I finally get through to someone who says that the "manager" was in the hospital and would be back next week. If I wanted it reassigned to another person, that person would need a week to get acquainted with my file. They gave me the run around like this for over a month. Finally I raised a complaint to the Telecom Industry Ombudsman. Their TIO complaints officer called me to talk through my issue. He tried to get me to start all over again with troubleshooting. I politely (!) declined. He said that if I refused then the TIO would dismiss my case. When I called his bluff, he said they would be willing to let me out of my contract for $99. Again, I politely declined and told them next step would be ACCC. He siad the TIO and ACCC had no jurisdiction and it was solely up to him what the outcome would be. I said "fine, we'll see". He called me back 2 days later and said that in the spirit of goodwill, he would be willing to let me cancel without fees. I have since switched to Telstra, and my speeds are 2-3x what they were on TPG and more consistent, no dropouts.

Oh, last thing, I am pretty sure that all the people that I spoke with at TPG were actually the same 2 people (male and female) pretending to be other people.


User Comments: 0 | Add Comment | New Topic
 broadband reviews

Company: TPG

Submitted by: Dseery

From: Paddington, QLD

Date: March 14, 2019

Plan Name: Denise Seery

Broadband Type: ADSL2

Monthly Cost: $60

Activation Time: 40 days

5%


5%


5%


5%


5%


5%



5%


Pros: None

Cons: Customer service; installation times

Comments: Following 10 phone calls with hours of sitting on hold, $175 upfront fee, a month waiting for an installation, a horrifically rude technician who didnt show up for the installation!. PAINFUL customer support staff who would only repeat rehearsed responses to me when I voiced my issues about the service, a refusal to refund my $175 after I was told I would have to wait 2 months for an installation.... they finally send me a text message saying that the infrastructure they need is not even available at the property to supply me with the internet through them. Are these guys actually supposed to be a legitimate company...? They even outright say that 20 days is their standard for installation, and it will take the full 20.


User Comments: 0 | Add Comment | New Topic
 broadband reviews

Company: Aussie Broadband

Submitted by: Robert

From: Greenbank, QLD

Date: March 7, 2019

Plan Name: basic plan

Broadband Type: NBN

Monthly Cost: $75

Activation Time: 8days

65%


95%


100%


95%


95%


100%



92%


Pros: Fanatstic Coy to deal with

Cons: None

Comments: Never had a problem with good speeds of download and upload


User Comments: 0 | Add Comment | New Topic
 broadband reviews

Company: Aussie Broadband

Submitted by: Vijvis

From: Mount Kuring-Gai, NSW

Date: February 28, 2019

Plan Name: Power User

Broadband Type: NBN

Monthly Cost: $99

Activation Time: 15 days

100%


100%


100%


100%


100%


100%



100%


Pros: Excellent network, friendly and knowledgeable local staff

Cons: None

Comments: I pre-ordered my FTTC NBN connection prior to my area going RFS. The connection was done on the day the area went RFS. However I had to wait four weeks for a NBN technician to come and connect me. It's been just two weeks since I have been connected and the connection has been rock solid. I called customer service a couple of times and the staff are very knowledgeable and friendly. Extremely happy to support a true Aussie firm when times are tough. Keep up the good work!!!


User Comments: 0 | Add Comment | New Topic
1 2 3 4 ... 31 Next >>